Here is a new way of game frustration. II wrote a ticket because in my friends area it says I have 4 free gifts to give but I get an error trying to send one.
CS replied by closing my ticket and calling me a cheater. They implemented a system that tries to catch cheaters. One system monitors if you change your system time and date. Lol. I don't even know how to do that. But apparently their database says I have done that and my game was suspended. Furthermore they are happy to inform me that my suspension has been lifted. OMG are you kidding me? I bet whenever I change wifi or cellular locations my system clock is updated to the local network time. Thus activating that I am cheating and suspending my current activities.
Sooooo folks, I would advise closing the game down when you travel to avoid being called a cheater.
That might be why havingfun99 said try going offline for a few hours to help the drops.
To check if your in suspension mode test for free gifts to give and see if you can send one.
[ city name: Sprawlville level 56 player: GAB IV from western mass USA need free gifts ]