I have tried to be patient with Zagg regarding the entire folio situation, as many of you have. I was told by a supervisor a week or so ago about the 5% discount per day it was late up to ten days.. and I had to call in for it, he even marked it on my account. I called Zagg today since it finally showed up. The rep said "Well I don't know anything about that and IF he told you that I need to put you on hold to check" the way he said it was so rude!! I told him IF?? I replied " I know what he said and you are being unprofessional." He then said "Are you having a bad day or something?? " I am sorry but this is not acceptable.. this is the second rude rep I have dealt with. I have had two that were good and the last supervisor. Now I have another supervisor on the phone who can see the notes and is starting to hem and haw about giving it to me.... then I had to go to another level who finally said he could see the notes too and then relented and is now crediting my account. This shouldn't take three people, a nasty rep and a 30 minutes. There are many other companies out there that would gladly give me a decent CS experience that I can give my money too.