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Purchasing Icloud Storage Problem

Discussion in 'iPad General Discussions' started by hondillo, Mar 17, 2012.

  1. hondillo
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    hondillo iPF Noob

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    Hi
    I am trying to purchase additional Icloud storage
    for the first time.
    I keep getting an unknown error message when
    I press the purchase button.
    I have double checked my Itunes payment details
    and all are correct.
    I have no problem purchasing apps etc.
    Can anyone please suggest a solution?
    Thanks
  2. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    I have come across this on one of our other forums.....the cure in that instance was to try to purchase from another computer/device if you have one. I hope that helps you but let us know either way.

    The Archangel
  3. hondillo
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    hondillo iPF Noob

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    Many thanks for your fast response Gabriel.
    In the end I contacted Apple (one day left on my
    warranty which I hadn't realised!)
    Agent said there was a way of getting around the problem
    by going into control panel/network on a pc and clicking
    on the icloud icon there. I had researched a little and seen
    this solution won't work with XP(I am away from home right
    now and only have access to a netbook with XP and Itunes).
    I argued this point with him but he insisted it would work
    with XP.
    He e mailed me an Apple article and lo and behold this solution
    only works with Vista and W7! Grrrrrrr!
    It would be nice if Apple just sorted it so I could just use the
    purchase button on my Ipad!!
  4. hondillo
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    hondillo iPF Noob

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    Ps.Did try purchasing from my Iphone rather than from
    the Ipad.Also tried over 3g as well as wifi.
    Always the same unknown error message :((

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