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Problem with second new iPad - seek return again?

Discussion in 'iPad 3 Forum' started by Gordon49, Jul 30, 2012.

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  1. Gordon49
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    Gordon49 iPF Novice

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    After getting a new one replaced because of something loose inside it. I now have an issue with this second one. There seems to be a speck of dust under the screen and I have a definite single dead pixel that is black. So should I go back to the store again for a new one? I'm starting to get very frustrated with this iPad. :(
  2. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    It is up to you. If it bothers you, you might as well. Be sure to check the next one before leaving the store.
  3. taylor.sheridan
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    taylor.sheridan iPF Novice

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    If I spend this much money on an iPad, I want it perfect, or at least as perfect as it can be, so I would definitely return it
  4. Gordon49
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    Gordon49 iPF Novice

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    Yeah that's what I figured. I will. But yet again apple annoys me because they have an "issue" with the system and I can't make an appointment until next Monday - when I'm away on holiday! And the system must be used to make an appointment. The man was very friendly last time. But apple are messing me around. The woman on the phone showed no remorse when I said it was a second problem, again! Now I just think that's poor. I really can't be coming back and forth to reading all the time - no she didn't care. Stupid woman. Anyway, thanks as always for your help, I'll let you know how I get on. I may well ask for a refund this time instead. This is a joke.
  5. iDuffer
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    iDuffer iPad Fan

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    I returned my iPad2 3 times when I bought it. When I say returned, I did what the previous poster
    mentioned, I opened each one and inspected it in the store. I then showed the staff what problem I was having.
    Dead pixels on all, apart from the one I walked away with.
  6. Gordon49
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    Gordon49 iPF Novice

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    Ok that's a sensible idea, but surely for something this expensive the majority of the time they should be perfect? There seems to be so many issues with the iPad. Rather than be returning constantly and checking that they work each time, I really shouldnt need to be worrying like this.
  7. mwhartman
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    mwhartman Administrator Staff Member

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    Folks, I understand that when one purchases a product one expects the product to have passed quality control and perform as advertised.

    What I do not understand is why one post these issues here when we are not in a position to rectify. To me the solution is very simple and clear. Contact Apple! Apple is the only one that can correct.


    We are here to help but our expertise is not able to revolve "something loose" or a dead pixel.

    Therefore, this thread is closed!!!!!


    Mike
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