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Discussion in 'New Member Introductions - Site Assistance' started by lil, Jul 8, 2012.

  1. lil

    lil iPF Noob

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    Hi all this is my first time using this app,but I hope someone can help .I bought the new iPad and since I downloaded the
    latest version of iTunes my iPhone or iPad will no longer sync I have been to the genius bar and tried everything they
    suggested ,but as I have a pc there help was kind of limited.I have uninstalled and reinstalled I tunes numerous times but still no luck. The pc recognises my devices as it charges them but they don't show up on I tunes at all
     
  2. Poisonivy

    Poisonivy Super Moderator Staff Member

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    did you try doing a hard reset on both devices?
     
  3. lil

    lil iPF Noob

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    Yeah I have thanks ,also have problems opening I tunes on since I updated
     
  4. giradman

    giradman iPad Super Guru

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    Hi Lil - welcome to the forum! :)

    First, please clarify 'how' you performed the 'hard reset' on your devices; requires pressing the ON-OFF & Home buttons simultaneously - just confirming?

    Second, if your devices do not appear in the left panel of iTunes when attached, then the AMDS (Apple Mobile Device Service) may need to be restarted - check HERE for an explanation and a solution - may not be the issue but worth checking; I've had to restart this service on my VISTA laptop several times.

    Good luck & please post back your results - :thumbs:
     
  5. lil

    lil iPF Noob

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    Thanks I reset the way you have explained , will try resetting mobile device ( although have dine this before) fingers crossed
     
  6. smalltowngirl13

    smalltowngirl13 Administrator Staff Member

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    Hello and welcome to the forum!

    Hopefully you have been able to resolve your issue ;)...
     
  7. lil

    lil iPF Noob

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    Hi guys ,
    Just to say thanks for all the advice,and to say that my iPad now successfully syncs with my iTunes ,the problem seems to have resolved itself ,after many weeks .
     

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