New member

Discussion in 'New Member Introductions - Site Assistance' started by lil, Jul 8, 2012.

  1. lil
    Offline

    lil iPF Noob

    Joined:
    Jul 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Hi all this is my first time using this app,but I hope someone can help .I bought the new iPad and since I downloaded the
    latest version of iTunes my iPhone or iPad will no longer sync I have been to the genius bar and tried everything they
    suggested ,but as I have a pc there help was kind of limited.I have uninstalled and reinstalled I tunes numerous times but still no luck. The pc recognises my devices as it charges them but they don't show up on I tunes at all
  2. Poisonivy
    Offline

    Poisonivy Super Moderator Staff Member

    Joined:
    Jul 8, 2011
    Messages:
    3,691
    Thanks Received:
    223
    Trophy Points:
    63
    Location:
    UK
    Ratings:
    +223 / 0
    did you try doing a hard reset on both devices?
  3. lil
    Offline

    lil iPF Noob

    Joined:
    Jul 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Yeah I have thanks ,also have problems opening I tunes on since I updated
  4. giradman
    Offline

    giradman iPad Super Guru

    Joined:
    Apr 26, 2011
    Messages:
    3,531
    Thanks Received:
    864
    Trophy Points:
    113
    Location:
    North Carolina
    Ratings:
    +936 / 0
    Hi Lil - welcome to the forum! :)

    First, please clarify 'how' you performed the 'hard reset' on your devices; requires pressing the ON-OFF & Home buttons simultaneously - just confirming?

    Second, if your devices do not appear in the left panel of iTunes when attached, then the AMDS (Apple Mobile Device Service) may need to be restarted - check HERE for an explanation and a solution - may not be the issue but worth checking; I've had to restart this service on my VISTA laptop several times.

    Good luck & please post back your results - :thumbs:
  5. lil
    Offline

    lil iPF Noob

    Joined:
    Jul 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Thanks I reset the way you have explained , will try resetting mobile device ( although have dine this before) fingers crossed
  6. smalltowngirl13
    Offline

    smalltowngirl13 Administrator Staff Member

    Joined:
    May 1, 2012
    Messages:
    4,356
    Thanks Received:
    93
    Trophy Points:
    48
    Location:
    Kansas
    Ratings:
    +93 / 0
    Hello and welcome to the forum!

    Hopefully you have been able to resolve your issue ;)...
  7. lil
    Offline

    lil iPF Noob

    Joined:
    Jul 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Hi guys ,
    Just to say thanks for all the advice,and to say that my iPad now successfully syncs with my iTunes ,the problem seems to have resolved itself ,after many weeks .

Share This Page