mail missing

Discussion in 'iPad 4 Forum' started by sailberg, Nov 5, 2013.

  1. sailberg

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    iPF Noob

    Nov 5, 2013
    Thanks Received:
    Just in the last few weeks, some of my new IN box mail does not appear on my iPad. It is on my Mac, my husband's iPad and our iTouch. Just mine. Does not show up as junk, deleted, etc. These are emails from people I correspond with regularly. What is up and how do I fix it. This is Hotmail.
  2. J. A.

    J. A.
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    Super Moderator
    Staff Member

    Nov 11, 2012
    Thanks Received:
    Hi, sailberg! Welcome to iPF!

    Here are a few things you could try:
    Reset your device: press and hold Home and Power button at the same time until the Apple logo appears, then release both. The iPad will start on it's own.
    Force close the app:
    iOS 6: double press Home button to reveal multitask bar, then tap and hold an app icon until they start to wiggle, delete apps there.
    iOS 7: also double press Home button, now slide thumbnails (pictures of the apps) above the app icons towards the top of the screen.

    Turn off Mail in Settings - Mails, Contacts, Calendars - the email account. Wait for a short time, maybe restart your device (turn off, turn on again), then enable Mail again.
    Take a closer look at the setup: is it installed as POP or IMAP account?
    Delete the account and reinstall it.

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