I previously had a trial version of Imazing installed which I used once to transfer files from my pc running Windows 7 to my new Iphone Xr. I decided to buy and install the full version last week. However, ever since I've been tearing my hair out trying to get it to work. I connected my Iphone via USB as instructed and all I get is a screen instruction on the screen saying "Connect an Apple device", when it quite obviously is. It seems unable to recognise my Iphone. The Imazing help desk seem to be baffled by this and after many emails instructing various options to delete and reinstall apple components and to reinstall Imazing I'm no further on. Please, has anybody had similar experiences and can suggest a solution, as Imazing staff seem unable to do.