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Help-how to remove unwanted pop up spam advertisement

Discussion in 'New Member Introductions - Site Assistance' started by Rufus1, Nov 20, 2011.

  1. Rufus1
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    Rufus1 iPF Novice

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    Hi, I am new to this forum, and fairly new to the iPad. I have an iPad 2. Recently, when I turned on the iPad (probably more precise to say I "awoke" it), to the right of where it says "slide to unlock", there appeared what I guess you would call a new icon. Previously, there had never been anything there. This icon, or button, has an image of a flower. When I tap on this icon, an advertisement for " incredimail" pops up, advertising " free. animations for your email." The advertisement says "click here," yet nothing happens when clicking on it.

    I don't understand how or why this appeared, and I have not succeeded in removing it. I would greatly appreciate if someone can explain how it got there, and how to get rid of it. Please bear in mind that I am not familiar with most computer/iPad terminology.

    Also, I am concerned that this may indicate either a virus or hacking. If so, what should I do?

    Finally, two more questions...when I go on this site via the app, I cannot find a way to start a new thread. I was able to do this new thread by typing in the web address. Also, what is a " sticky thread. "?

    Thanks for you patience and help.
  2. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Hi there and welcome.

    That button links directly to your photos, check out your photo app and you will probable find the offending image in their somewhere......just delete it. BTW, the button with the flower on it has always been there.

    There is lots of good advice and info on here plus plenty of members all too willing to help with any problems.

    Remember, search is your friend.......and please don't forget to read the rules http://www.ipadforums.net/forum-rules-help-info/2119-forum-rules-everybody-please-read.html

    These are the hacking section rules for all you jail breakers (and would be jail breakers) http://www.ipadforums.net/ipad-hacking/2892-hacking-section-rules-please-read.html

    We also have an app for this forum. The link to download the app is: Discussion Forum for iPad Users for iPhone, iPod touch, and iPad on the iTunes App Store

    If you have other Apple products or are interested in other Apple kit then why not join our sister forum too at http://www.appleforums.net/

    Finally, if you still haven't had enough, how about a video explaining about our other forums (note:you may want to play this at half speed but hey, why shouldn't Phil be excited about our forums!)

    The Archangel
    Last edited by a moderator: Jun 23, 2014
  3. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Also, If you are using the app, touch forums button (bottom left of screen), navigate to the forum you want to post in and then touch the box with an arrow coming out of it (top right of screen).

    A sticky is a thread that always stays at the top of the list of threads for that particular forum, the reason being is that it has been deemed to be exceptionally useful so that all members should be able to find it easily.

    The Archangel
  4. Rufus1
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    Rufus1 iPF Novice

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    Thank you for your reply. I followed your advice, and went on the photos app. Sure enough, there was the ad I want to remove. I was able to locate a red delete button. This is the only photo I have (yet). I tried to select it, but nothing happened. When I tap on the delete button, nothing happens. Am I doing something incorrectly?
  5. Rufus1
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    Rufus1 iPF Novice

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    Also, I never placed the image in photos. Does this mean there is a virus?
  6. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Did it look like this when you deleted......

    The Archangel

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  7. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    It should not be possible......but someone with more knowledge than me on this subject may chime in here.

    The Archangel
  8. Rufus1
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    Rufus1 iPF Novice

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    No. I am on a page that says Select Photos at the top, in the middle. First there was a choice of Photos or Albums. Chose Photos. Then, in upper right hand corner is a box with an arrow coming out of it. I hit that, and a red button appeared to the left of the words Select Photo. When I hit that nothing happens. I cannot get onto any other page on this photo app.
  9. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    When you get the choice of photos or albums go to photos as you did then open the particular photo, you should then have the trashcan as shown in my screenshot.

    The Archangel
  10. Rufus1
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    Rufus1 iPF Novice

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    I have tapped on the photo to open it, and nothing happens.
  11. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Can you take a screenshot of the last screen that you can get to and post it on here (to take a screenshot hit the on/off and home buttons together briefly). The resulting image will be in your photos folder.

    The Archangel
  12. Rufus1
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    Rufus1 iPF Novice

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    I did take the picture of it, selected that picture, hit "copy", went back to the reply box in this thread, placed the cursor in the box, but could not paste the image there. What am I doing wrong?
  13. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Ok, things work a bit differently to that in the iOS world.....are you using the forum App or Safari App to access the forum?

    The Archangel
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    Rufus1 iPF Novice

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    Safari . Not an app, just regular, old Internet.
  15. Gabriel1
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    Ok, if you are on your computer you do this (I think), in the reply box you will see some icons running along the top, there is one to the right that looks like a picture (to the left of a film strip icon) click this and navigate to your picture.

    You can only do this on Safari on your PC/Mac, it won't work on Safari on your iPad. On the iPad I use the free IPF App and use the advanced options to upload a picture to the forums.

    The Archangel
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    Rufus1 iPF Novice

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    Did it work?
    image-483379246.png
  17. Gabriel1
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    It did......although I'm now even more confused.

    Just to check, in that screen, if you tap on the photo it won't open?
    Can you slide your finger left to right quickly across the image, what happens?
    Can you touch and hold the image for say around 3 seconds, do any options appear?

    After all that, if nothing works, can you confirm what version of iOS you are running!

    The Archangel
  18. Rufus1
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    Rufus1 iPF Novice

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    None of those things works, except when I held my finger on it, the COPY icon thing came up. I clicked on it, and was able to paste it in an email.

    I think this is the version: 4.3.5 (8L1)
  19. Gabriel1
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    Here we go again.......

    Close the photo app. Double click the home button, a bar should open up at he bottom of the screen, touch and hold the photo app icon in the bar, a minus sign should appear in the top left hand corner, touch it to close the app completely.

    Now, press the home button once and open the photo app when the home screen reappears, see if you can open the image now.....if not try this.....

    Press and hold the on/off button until the red slider appears, slide to off. Give it 10 seconds and restart your iPad (if it doesn't start press the on/off and home buttons together then restart). Try to open the photo again to delete......if that doesn't work......

    We'll try something else!

    The Archangel
  20. Rufus1
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    Rufus1 iPF Novice

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    IT WORKED!!!!!!!! Thank you soooooo much! You're a genius!
    Should I worry that it was caused by a virus or being hacked, or just chalk it up to a fluke??

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