I recently bought an I pad 3 for my grandson so we could do facetime together. I have an I pad 3 and the software is uptodate. I used the facetime for a week with him and there were no problems. On Christmas Day I wanted to do Facetime and there was audio but no video. He could see us but we could not see him. Since Christmas Day we have not been able to maintain the Wifi connection even for audio. It rings, connects (no picture) but voice, and cuts off in less than 2 minutes. I am calling from Canada to Chicago which should not be a problem. On Christmas Day we thought perhaps there was too much traffic (does that make sense) but it has become worse. Any suggestions. The Wifi for every other feature works fine.