Facetime on Ipad 3 Dec. 28, 2012

Discussion in 'iPad 3 Forum' started by laclablanche, Dec 28, 2012.

  1. laclablanche

    laclablanche iPF Novice

    Joined:
    Jul 25, 2012
    Messages:
    17
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Canada
    Ratings:
    +0 / 0
    I recently bought an I pad 3 for my grandson so we could do facetime together. I have an I pad 3 and the software is uptodate. I used the facetime for a week with him and there were no problems. On Christmas Day I wanted to do Facetime and there was audio but no video. He could see us but we could not see him. Since Christmas Day we have not been able to maintain the Wifi connection even for audio. It rings, connects (no picture) but voice, and cuts off in less than 2 minutes. I am calling from Canada to Chicago which should not be a problem. On Christmas Day we thought perhaps there was too much traffic (does that make sense) but it has become worse. Any suggestions. The Wifi for every other feature works fine.
     
  2. zstairlessone

    zstairlessone iPad Ninja

    Joined:
    Jun 22, 2012
    Messages:
    2,052
    Thanks Received:
    440
    Trophy Points:
    83
    Location:
    California
    Ratings:
    +441 / 0
    I tried to FaceTime my sister and it immediately popped up a message that she was unavailable for it. I called and she is home and on her wifi - tested her connection and saw 25MB on speed test. It is possible something on their (Apple) side is having issues?
     
  3. hansmann1

    hansmann1 iPF Noob

    Joined:
    Sep 21, 2012
    Messages:
    5
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    New Jersey
    Ratings:
    +0 / 0
    I got exactly the same issues with my iPad 3 as laclanlanche above describes. Anybody has any idea how to troubleshoot those issues? No video (black screen) - only audio after working for a few weeks flawless. Now I can not connect at all.

    Help would be greatly appreciated since the basic troubleshooting steps from apple do not work at all.
     
  4. KevinJS

    KevinJS Super Moderator Staff Member

    Joined:
    Aug 6, 2011
    Messages:
    10,261
    Thanks Received:
    763
    Trophy Points:
    113
    Location:
    Edmonton AB Canada
    Ratings:
    +865 / 0
    Have you registered the email addresses you use to connect with Apple? If not, go to

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

    Log in using your AppleID, and register any extra email addresses you are using.

    Next, make sure the email addresses are filled out correctly in the relevant fields of Settings/FaceTime.

    If you really have tried everything shoot me a PM. There are other things to try that I'm not going to broadcast in the forum. We'll try to work it out in the forum first, though.
     
    • Like Like x 1
  5. KevinJS

    KevinJS Super Moderator Staff Member

    Joined:
    Aug 6, 2011
    Messages:
    10,261
    Thanks Received:
    763
    Trophy Points:
    113
    Location:
    Edmonton AB Canada
    Ratings:
    +865 / 0
    Also, are you both on wifi. Only iPads with retina display can do FaceTime over 3G.
     
    • Like Like x 1
  6. hansmann1

    hansmann1 iPF Noob

    Joined:
    Sep 21, 2012
    Messages:
    5
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    New Jersey
    Ratings:
    +0 / 0
    Thanks Kevin,

    Yes - I am on wifi - and I forgot to mention that face time used to work for a few times - on the same network with my son's iPod and when I was traveling. To my knowledge, the Apple ID's I am using are registered and verified - otherwise face time would not have worked, I believe? I will double check. I have heard from several people who have difficulties using face time - on iPhones, iPads and iPods. Just verified that my main Apple ID is correctly entered in the face time fields. However, when I tried to enter the 2nd back-up e-mail I got an error message telling me that I can't add the e-mail because it is already in use?
     
  7. KevinJS

    KevinJS Super Moderator Staff Member

    Joined:
    Aug 6, 2011
    Messages:
    10,261
    Thanks Received:
    763
    Trophy Points:
    113
    Location:
    Edmonton AB Canada
    Ratings:
    +865 / 0
    I've been trying to get to the bottom of these FaceTime difficulties for a while now, so I can give a definitive answer in the forums. I'm still searching. My son recently set up an iPad mini with no problems, so I'm still scratching my head, wondering what can be going wrong. You are welcome to PM me, and I'll send you my details so we can try FaceTime on a known working iPad (mine). If it doesn't work we will know it's your problem, and if it does work, we will know it's your contact's problem (probably!!!)
     
    • Like Like x 1
  8. hansmann1

    hansmann1 iPF Noob

    Joined:
    Sep 21, 2012
    Messages:
    5
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    New Jersey
    Ratings:
    +0 / 0
    Believe it or not - just got done testing after a complete uninstall and reinstall of my primary Apple ID - reboot - and voila - it works! Now - let's see for how long! I do thank you for your words of advise!
     
  9. KevinJS

    KevinJS Super Moderator Staff Member

    Joined:
    Aug 6, 2011
    Messages:
    10,261
    Thanks Received:
    763
    Trophy Points:
    113
    Location:
    Edmonton AB Canada
    Ratings:
    +865 / 0
    Good to hear. Any problems, come back to us. I'm convinced there is a simple solution and I'm determined to find out what it is. I have 4 iOS devices here and never have a problem with any of them.
     

Share This Page

Search tags for this page

facetime ipad voice cuts out

,

link facebook with facetime on ipad 3

,

the new ipad 2012||facetime