Dead Pixel (week old)...Return it?

Discussion in 'iPad Help' started by IrishPilot, Aug 11, 2011.

  1. IrishPilot
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    IrishPilot iPF Novice

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    Ive had my ipad just over a week and already a dead pixel. Is this a common problem? I purchased it from Best Buy so I am within my two week return policy.

    Im wondering if I should return it and get a new one or take it in and tell them about the pixel. Im worried if I tell them they will want to try to go the route of tech support, fixes etc. Why would I go through that if I could just return it right?

    Any thoughts or insight on the dead pixel and how I should proceed?

    Many thanks!
    Last edited: Aug 11, 2011
  2. f4780y
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    f4780y Super Moderator Staff Member

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    I think I've been really lucky in that despite all the devices I've owned Iv'e never had a dead pixel. From my own experience on these forums they are certainly not what can be called a common problem, but the odd one or two do pop up from time to time.

    Is your initial post a typo? Is it an iPad, not an iPod? I could live with a dead pixel on an iPod, but probably not on an iPad.

    I would suggest if it is prominent and annoying you then at least see if they will exchange it for you.

    Hope that helps.
  3. Rgsp
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    Rgsp iPF Novice

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    I would take it back and ask for a new one. If I had a dead pixel, my eyes would constantly be looking at it and it would drive me crazy!
  4. IrishPilot
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    IrishPilot iPF Novice

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    Sorry...meant ipad, corrected! Should i return it and say nothing, or should i tell them about it and ask for a new one?
  5. f4780y
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    f4780y Super Moderator Staff Member

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    That's a good question. I don't know what BestBuy are like as we don't have them over here. If you are entitled to a full refund then you can just return it with no reason and then purchase another. If you think they will be sympathetic, then explain your plight. I know the Apple Store would likely replace for a dead pixel. I can't recall anyone on here being refused a replacement on those grounds, although that's not to say it hasn't happened.

    Whilst zero dead pixels may be our expectation, they are not guaranteed in the specifications... But I'm sure you'll get an exchange or refund given the timescales if nothing else.
  6. Poser
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    Poser iPad Junkie

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    to my knowledge, with best buy you have 30 days, and they will not give you a hard time at all, straight exchange or full refund, no questions asked.

    even though you bought it at best buy, you can take your iPad to the apple store(via appointment) and have them take a look at it, where if it can't be fixed on the spot, they will swap and give you a new one(once under the 1 year), receipt don't even have to be visible(can't find it).

    although i read a couple times, dead pixels can be fixed sometimes...

    don't forget to backup your iPad before taking it in/back.
    [​IMG]
  7. Poser
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    Poser iPad Junkie

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    don't go to the apple store like this guy....trust me, you're not gonna have a problem.

    [​IMG]
  8. IrishPilot
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    IrishPilot iPF Novice

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    No local Apple store :(

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