Cannot Get Mail - connection to server failed

Discussion in 'iPad Help' started by tonycscaw, Jun 22, 2011.

  1. tonycscaw

    tonycscaw iPF Noob

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    Hi

    Mail from our exchange server to the IPAD2's is working fine.
    When one of our users changed his AD password on his PC then
    he got an error on the IPAD about cannot get mail - connection to server failed.

    If we then change the password on his exchange setup screen on the IPAD then the E-Mail works again

    Is it normal that you have to do that on the iPAD2 after changing your PC password or have we set something up wrong

    Thanks

    Tony
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    I hope that I understand your question correctly but, yes, the password set to access your email server has to be the same on your iPad and PC.

    Tim
     
  3. tonycscaw

    tonycscaw iPF Noob

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    Hi Tim

    Apologies if i didn't explain it well

    When the user changes their password in active directory on the PC should it automatically sync/change the password for exchange on the IPAD or does he have to manually change it on the ipad each time he changes it on the PC to keep both the same

    Thanks for your help

    Rgds

    Tony
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    As far as I am aware passwords don't sync and must be manually changed. This is a security protection issue.

    Tim
     

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