I will try to be as specific as possible. I have already tried going into the Apple Store, who gave me a website, who passed me through to others, and now to another site... Alas, no one seems to be able to help. I have two major issues, I'm not sure if they are linked or not. He is part one. I have had an iTunes account, since like, forever. I signed in with a username. Downloaded hundreds of songs, got new computers, authorized multiple computers, redownloaded, burned... All the normal things one does, with not a bit of trouble. Then, a few years ago or whenever it was, Apple changed the system so you now sign in with an email address and not the username. Still, no problems, sign in to download and etc. Then, my spouse buys me the new iPad (3) in April. I realize fairly quickly that my MacBook Pro (2010) does not run the latest Lion operating system. A quick run into Apple who say yes, this is the download you want, then you can set up your iCloud to be connected. Awesome! So, I go home, I update my MacBook Pro, where now some of my software no longer works (which is a whole different issue, but I'm working with it), and an iCloud App on my iPad won't connect. Why is this you ask? For the simple reason that I can sign in two ways: Option A: username + password = money on the account... Option B: email address + identical as above password = no money on the account... Note that I get all app and iTunes purchase receipts to the email in question. For whatever reason iCloud will not accept my information stating that they are in whole or in part incorrect. both myself and Apple have tried to make it work hence the novel being sent to the website and etc. now for part two. I decided I would use the little over $8 on the apple account, and start a new account to set up iCloud. There are a couple in app brushes i would love to add to 'procreate'. This option is tossed away, as at some point I must have set the restrictions four number pin, and after six tries (of which I have written down each time) none of them work. I have no ideas at this point what the coding would be, nothing on this iPad has been backed up due to the iCloud system, which leads back to the Apple ID issue. I am beyond frustrated as I'm being pawned off to others. I only have four restriction tries left. Would the world stop spinning if my machine were to be erased? No. I'm not that type of professional... But I was just finishing up a semester of grad school, I have done some photos, artwork, downloaded games for my son... It'd be a huge bother. And, before I lose it all, I would at least like to know if there is help out there regarding the ID. Any ideas seriously at this point I am grateful for. Thank you in advance.