Apple Configurator Help Needed

Discussion in 'iPad Help' started by tracyinva, Jun 8, 2012.

  1. tracyinva
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    tracyinva iPF Noob

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    Apple Configurator has failed with three apps to allow the proper download of codes to devices. For instance. I purchased 42 Keynote codes for 41 devices. The first code is always used to pull the app into the iTunes library (and is never reassigned, it seems, to a device as the literature indicates it should be). After loading the Keynote app to 3 devices, the number of available license went to 0 and the rest of the codes n the spreadsheet are checked with no associated device or explanation. I have had this happen with two additional apps - Spelling Hero and Theodolite. How can I reclaim these codes, since there is no associated device to unsupervise - as listed in the literature. Our school district cannot afford to lose over $200 in codes - especially when we are doing everything possible to get the entire district in VPP compliance.

    I can get screen shots for this on Monday, to prove what I am talking about ... but this is a serious issue for something designed to help educational facilities and businesses be in compliance with VPP.
  2. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    I've moved your thread to our Help Section where you will receive a better response.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    2 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!
  3. Droiddict
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    Droiddict iPF Noob

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    I don't see any HELP for this issue and I have a similar problem. We have 40 devices in 2 carts of 20. I had been using 2 Macbooks to supervise them but with the problems in the VPP program and splitting the spreadsheets generated over 2 carts, I decided to move the second cart to the first machine so they could all be supervised on the same machine. I removed the VPP apps from the machines that I planned to move and verified that the codes had been released. Then I unsupervised the devices on the second cart. When I tried to supervise and install apps with the first computer, I got an app not available message on all of the machines. How do I move the codes if upsupervising doesn't free them?

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