App problems

Discussion in 'iPad Apps' started by Tonks, Apr 12, 2012.

  1. Tonks

    Tonks
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    I thought I would create a thread were we can get help with apps that that don't work. (That and I have a problem with Face Booth Pro and I couldn't find any help.)
     
    #1 Tonks, Apr 12, 2012
    Last edited: Apr 12, 2012
  2. johnawalt

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    The app "the Vault" locked up after an update yesterday on my iPad. Happened to my son on his iPhone also. If you use this app, don't update it! Frustration!
     
  3. bonnie7168

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    The same happened to me with The Vault I did not have a choice to update or not, there was a screen that announced it was updated. Then my entire account disappeared. The program is no longer listed on the app store. It is no longer listed as an app I purchased. I had important information on this "secure app" that I would like to have access to. I purchased the app plus several in app purchases. How do you notify Apple of this?
     
  4. Midranger4

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    I would wait a day or so. Likely pulled until issue is resolved.

    Developer web site here. http://www.tomsoft.co.uk/iphone/iphone-design.htm

    Contact support from there I'm guessing?
     
  5. leelai

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    I have the vault, mines fine, haven't seen an update but it's not in my app store either now
     
  6. bonnie7168

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    Thanks, I wrote to the developer. You have a good point, maybe Apple pulled it due to problems. I learned a valuable lesson.....always have a backup. Anyone who has the program, don't open it. I will let everyone know if I hear from the developer.
     
  7. David G

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    The URL for The Vault is wrong. The correct developer is morbiuslabs.com. The one that midranger 4 posted is for Photo Vault. Moribiuslab has no phone number, even checked in Whois.com, but the phone numbers are disconnected.
    When I tried to email them at , it was returned as undeliverable. This is the story with them. I think best bet is now iTunes store. I lost all my data and I do have a data recovery file on my desktop called
    fixrecovery43 but when you open it it is all encrypted and I haven't found a solution yet. There is no help on their website at all. Please let's keep this alive and update what we find out.
     
  8. bonnie7168

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    Thanks, I also sent a email to the möbiuslabs.com address and it was returned 24 hours later. What else can we do with iTunes? Is there any way to address the issue with them?
     
  9. Midranger4

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    My apologies. Located the info below at hotfrog.com. Good luck!


    Morbius Labs

    610 S. Industrial Blvd
    Euless, Texas 76040-5048

    Phone: 817-685-9121
     
  10. bonnie7168

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    Thank you for locating the correct information. I called the company and left a voice mail with my phone number and email information. I will let you know what I hear. I would suggest everyone who has a problem, please do the same.
     

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