Back in June we reported on Mercedes-Benz’s pilot scheme to trial the use of the iPad at 40 of its dealers for use on the showroom floor by branch financial teams. In fact I can remember it being one of the very first stories about iPad in the enterprise. Now the company has announced today that the trial was a great success, with so much positive feedback from dealers, that it has decided to make the iPad available to financial teams in Mercedes-Benz dealerships worldwide.
"As I process lease returns on the iPad, customers can accompany me through the turn-in inspection," said Robert Bostwick, Sales Manager at Schumacher European in Phoenix, AZ. "I can show them on the iPad what I'm noting and we can discuss it while the vehicle and the inspection forms are right in front of us."
Also as a result of the feedback garnered during the trial, Mercedes-Benz Financial also developed signature pad functionality for MB Advantage, which enables customers to sign certain documents electronically on the iPad screen.
Source: Mercedes-Benz Financial