Ipad won't shut down

[ejcmgc]

This morning I was having trouble with mail (getting only a white screen while everything else on the ipad worked great. I read a message suggesting I shut down and restart the ipad. I pressed the on/off button, moved the red slide on the top of the screen per instructions and saw the rotating wheel come up in the center of the screen. My understanding as that it would last about 10 seconds; go away and I would be able to restart the machine. It's been turning for almost 15 minutes. The Ipad is unresponsive to anything I touch at this point. What's happening? Should I do anything else now?

appreciate anyones help with this.

Thanks

 

[Tim SPRACKLEN]

This morning I was having trouble with mail (getting only a white screen while everything else on the ipad worked great. I read a message suggesting I shut down and restart the ipad. I pressed the on/off button, moved the red slide on the top of the screen per instructions and saw the rotating wheel come up in the center of the screen. My understanding as that it would last about 10 seconds; go away and I would be able to restart the machine. It's been turning for almost 15 minutes. The Ipad is unresponsive to anything I touch at this point. What's happening? Should I do anything else now?

appreciate anyones help with this.

Thanks

Reboot is one solution. Press and hold the Power and Home buttons for 60 - yes, sixty - seconds until the White Apple logo appears. The iPad will then perform a reboot - it takes a while so have patience! That should fix it.

No user data or apps will be lost.

Tim
Scotland

 

[ejcmgc]

Tim, you did it!!

Thanks very much.

Ed

 

[Dr.]

Thank you Tim

I have had several problems with my iPad--- including this one. When I looked up the solutions they were always yours, and they worked. Thank you SO much!