I posted about a month ago about my small letter I, O, & S key and the space bar not working most of the time in portrait mode. Worked fine in landscape. After a restore and also reinstalling ios12 still had the problem. Genius Bar had no idea either. Took it back and switched it for another new one. Guess what same problem. Worked with Apple and they seem to think it was a hardware problem as I reset it back to factory and set it up as new with no other software. Still did it. Find it hard to believe I got to bad units when first one came from factory and 2nd one from local Apple store 3 weeks later. So returned it today on final of 2 week return period. Going out of town till first of year and will try again. I watched numerous times as I hit those letters and nothing happened. I can’t be the only one with this problem.
Gen 3 12.9 touchscreen problem
- Thread starter DavidM
- Start date
I have not heard of anything similar I'm afraid, and my iPad Pro is working fine. It is kind of ironic that it is the iOS keys that are failing....sorry, couldn't resist!! 
If keys aren't working and Apple can't fix them then keep sending them back....the device is not fit for purpose and should be replaced.
I treated myself to a Brydge bluetooth keyboard for my iPad Pro and I absolutely love it, super bit of kit if you do a lot of typing : Brydge - Bluetooth keyboards for Apple iPad and Microsoft Surface Pro
If keys aren't working and Apple can't fix them then keep sending them back....the device is not fit for purpose and should be replaced.I treated myself to a Brydge bluetooth keyboard for my iPad Pro and I absolutely love it, super bit of kit if you do a lot of typing : Brydge - Bluetooth keyboards for Apple iPad and Microsoft Surface Pro
Well got my 3rd iPad Pro and set it up as a brand new ne and stil see the problem in normal portrait mode. If I switch to horizontal mode it doesn’t miss a beat. As scifan57suggested I tried it in portrait mode with the charge port at the top. Never misses a beat.
I just don’t understand it.
I just don’t understand it.
twerppoet
iPad Fan
No more ideas here.
You might find it therapeutic to send some feedback to Apple, and who knows, it may make a difference, eventually. They don’t provide individual feedback, so go in knowing you almost certainly won’t hear back on the issue.
Product Feedback - Apple
You might find it therapeutic to send some feedback to Apple, and who knows, it may make a difference, eventually. They don’t provide individual feedback, so go in knowing you almost certainly won’t hear back on the issue.
Product Feedback - Apple
Sorry I haven’t posted on this in awhile but wanted to update those who have followed this thread. After I got home on 12-28 I went to the local Apple store and got #3 12.9 pro. Added a glass screen protector and went on with life. I have not had the same problems I had with the first two so there must have been some kind of problem as this ones a charm. Only thing I can think is maybe the bent screen was the culprit. Just guessing as I returned the first two before this surfaced so have nothing to substantiate my claim. This one if it is bent I can see it so it works correctly. Thanks to those of you who offered suggestions.
After 2 months with this one it’s degraded down to the same problems. Took the screen protector off as some blamed them. Still no help. Finding lots of posts googling with past generations of same problems with touch screen. Everybody is blaming Apple but they act Ike they know of no problems. Same as they told me. Not a happy camper.
