When you restored the new iPad from a backup, did you also keep the name of the iPad 2?
Just a thought. I don't use iTunes if I can avoid it.
Hi Johanna - before I connected the new iPad to iTunes, I changed the name to 'David's iPad Air' so not to create any potential conflicts w/ the old iPad 2 - but of course after the restoration the new device was initially given the same name as the old one. I then deleted the old iPad from the 'Manage Devices..' list.
Also, I'm not a big fan of iTunes - just use for backups (although also the cloud) and for transfer my MP3 music to my devices - otherwise, don't fuss w/ the program. Dave