When is my 14 day return date over?

[djtrix92]

So when the new ipad came out, I preordered it on the 10th, and it shipped on the 16th. I am sure that my 14 day period starts on the 16th.
However, on the 20th, I went to exchange my ipad for another one because there were dead pixels found on it.

So the question is.. Would my new 14 day period start on the 20th? or will it still start at the 16th?
Thank you! Much help appreciated.

 

[leelai]

Hi and welcome to the Forum!

The 14 day period only applies to if you change your mind and want to exchange it for something else. For warranty issues you have a year in which if a fault occurs they will replace or repair your iPad. There has been some confusion on when this warranty begins as some members noticed that it was on their receipts that this period began from the time they ordered their iPads, regardless even if you're just outside your Warranty period Apple have been shown to honor this.


The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

We also have our own App - It is a very simple app to navigate.
http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
Reading the IPad manual is a great place to start so please download a copy of these.
http://www.support.apple.com/manuals/ipad/
2 very informative threads from which you will learn many tips and shortcuts for the IPad.
http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
We have rules like any Community so please read these also
http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

Once again we welcome you here and are so pleased you have joined us!

 

[col.bris]

Spot on leehah

 

[AdmiralAdama]

For what's worth, my iPhone 4 malfunctioned and then bricked, during the update to OS5. I have an old, slowpoke DELL running WindowsXP which led to a poor interface during sync, upgrade attempt etc.
Anyway - my iPhone warranty was a month expired. The Genius ran a diagnostic ( at no cost to me ) and it showed there was an "event" when I tried to upgrade.
Whatever that means, Apple gave me a new iPhone 4 - no charge - even though my broken device was no longer under warranty.

AA