Device not recognized in iTunes for Windows
Device not recognized in iTunes for Windows
I plug my ipad into my pc, but it won't sync. I unplugged both the usp and 30 pin connector and plugged them back and it won't connect with the itunes page. I am connected to my wi-fi and I have I-tunes loaded. Anybody got any ideas?
If your iPhone, iPad or iPod touch does not appear under Devices in iTunes after you connect it to your Windows PC, try troubleshooting using the assistant for your device:
If the issue continues, refer to the additional troubleshooting suggestions below.
This article is for Windows users. If you are using a Mac, please refer to iPhone, iPad, or iPod touch: Device not recognized in iTunes for Mac OS X
iTunes 7 for Windows, iPhone, iPod touch, iPad, iTunes 9 for Windows, iTunes 8 for Windows, Microsoft Windows Vista, Windows XP, Windows 7
Verify system requirements
Be sure that your Mac meets the minimum system requirements to use iTunes and your iPhone, iPad, or iPod touch:
This is particularly important if you are connecting the device to your Windows PC for the first time.
Update or reinstall iTunes
Apple recommends using the latest version of iTunes. You can check the version of iTunes you are using by choosing About iTunes
from the Help
menu. Visit the iTunes download page
to download and install the latest version or choose Help
> Check for Updates
While you do not normally need to remove iTunes before reinstalling it, in some cases this is recommended. If you see a message stating that the software required for your device is not installed, then iTunes should be removed before reinstalling. For more information on removing iTunes, see one of the following articles, depending on the operating system you're using:
Check the device display
When you connect iPhone, iPad, or iPod touch to your computer, the device should display an image or message on the display. If you do not see an image, refer to the appropriate article below for troubleshooting your device:
In some cases, you may see an image on the display indicating to charge the device:
This means that the device does not have sufficient battery charge to operate and will need to be charged for several minutes before it can be recognized in iTunes.
If you see the "Connect to Power" image shown below, you will need to connect your device to a computer or a power outlet using the included cable and a USB power adapter to charge the battery.
To charge iPad, Apple recommends using the 10W USB power adapter included with it.
Ensure the computer's drivers are up to date
Learn how to ensure that your computer's drivers are up to date
Check USB connections
iPhone, iPad, and iPod touch require USB 2.0 to function properly. Refer to the documentation for your computer to verify that the USB ports are high-power USB 2.0 ports. Try connecting your device to a different USB port, preferably a port that is built in to the computer instead of an external USB hub. Connecting the device to your keyboard's USB ports is not recommended. Find more information on troubleshooting your USB connection
Restart your PC
In some cases, your computer's USB ports may become temporarily disabled or you may experience other software related issues. Restarting your PC is an easy troubleshooting step that may resolve this issue.
Verify, update, or reinstall USB driver and Apple Mobile Device Service
iPhone, iPad, and iPod touch require the following two pieces of software to operate properly on Windows:
- The USB driver must be installed; for iPhone, iPad, and iPod touch this is USBAAPL.SYS. If USB drivers are not installed properly or are out of date, your device may not be recognized properly.
- Apple Mobile Device Support must be installed and running as a Windows Service. Learn how to restart the Apple Mobile Device Service (AMDS) on Windows.
If the USB drivers or Apple Mobile Device Service are not installed, see the "Update or reinstall iTunes" section above.
If the driver and service are installed and started, check the Event Viewer for error messages.
- In the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button
and click inside the Start Search field to place the cursor there.)
- Type eventvwr.msc and click OK.
For more information on viewing or interpreting event logs in Windows, refer to this Microsoft Knowledge Base article