I hope the guy that is growling about poor customer service is still reading on the forum. I think the positives with Apple run about 99 to 1. What a wonderful way to ensure loyalty to new users of the Ipad2. JMHO
Ever wondered how cheap an iPad might be without that level of customer service?
That level of customer service is exactly why Apple is so successful.
You get what you pay for IMO.
Tbh, it's why I've been infinitely happier with my iPods / iPads than I have with my dell / htc desire.
Particularly wrt the not-selling-screen protectors thing, though, there does seem to be a level of making a statement that isn't, perhaps, the cleverest in the world.