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powering off

deanna3ddd

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I was unable to send a video through email last night. Today i was unable to open my email. I tried powering off the ipad and it will not completely power off. The screen is black with the 'logging off' symbol going round and round in the middle. I also can't turn it back on. HELP!!
 

Mickey330

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It appears your iPad got "stuck."

So, try to reset the iPad. To do: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

See if that fixes it. If not, let us know and we'll try something else. Good luck and do let us know how you get on.

Marilyn
 

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