After logging in, he has to find his former iPad in iCloud on the website.
Great, understood. I've forwarded your reply on here, to him. He seems a bit flustered even so, seemingly unable to successfully do this request. Hmm.
I'm next up & able to get at the ipad, at easter weekend. I'll see if anything positive has happened then. And jump back onto this thread.
Many thanks for your help J.A.