iPad shut me out

[rottweiler]

My iPad would not recognise my password or log in id,so I took it to the genius shop in Milton Keynes (appointment made).After two hours of genius consultation the iPad was deemed kaput.On the strength of that opinion I bought a new one.the old iPad was stashed in the cupboard.
On a recent shopping trip to Sheffield I called into the apple store and explained the problem I'd had with the old iPad.
They gave me the number of their tech department which I duly rang on returning home.The guy I spoke to solved the problem quite quickly,I had to wait for a link to reset the new password to arrive the following day by email.Using the new password activated the iPad.I have contacted the Genius Bar in Milton Keynes but as yet I have had no comment from them.

:thumbsdown:

 

[leelai]

My iPad would not recognise my password or log in id,so I took it to the genius shop in Milton Keynes (appointment made).After two hours of genius consultation the iPad was deemed kaput.On the strength of that opinion I bought a new one.the old iPad was stashed in the cupboard. On a recent shopping trip to Sheffield I called into the apple store and explained the problem I'd had with the old iPad. They gave me the number of their tech department which I duly rang on returning home.The guy I spoke to solved the problem quite quickly,I had to wait for a link to reset the new password to arrive the following day by email.Using the new password activated the iPad.I have contacted the Genius Bar in Milton Keynes but as yet I have had no comment from them. :thumbsdown:

Hi and welcome to the Forum!

Just hard to fathom why the Milton Keynes genius people have told you that in the first place. Solving an Apple ID/password issue is not a huge problem. They should have documentation of your visit there and the advise they gave you.

I can understand why this would be quite upsetting to you and I do hope you hear from them and soon!