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Ipad initial set up after unboxing-is it dead?PLEASE HELP

mr848

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Hello
I ve bought a brand new sealed ipad in my last trip in the US and i was really glad that i did so.

i plugged the ipad in my mac book pro(after having updated it to meet the specs for ipad) and the ipad is in recovery mode(as it is supposed to be) and nothing is happening(usb cable icon facing the i tunes icon)

Summary, the ipad isnt recognized at all. i restarted both pieces, but they can not see each other. Itunes has the latest update (9.1)

I ve tried eveything, different usb ports, restarts, reinstall itunes, use different computer, reset ipad but the ipad still the same-CAN NOT SET IT UP-

usually that would take 2 sec, just plug it and i tunes will come up automatically

On the other side, every time i plug the ipad with the charger it starts with the apple icon on the middle of the screen, the the recovery mode and does one ping(which means that power goes in)

I am really in a bad mood and i feel that i did everything

Can anyone advise please?is it dead?

Would appreciate any thoughts- here in the uk apple stores can not support-they keep saying item is not released, and sorry we are not trained to solve problems.

Many thanks
 

gentlefury

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If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.
 
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mr848

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If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.

i have made some pictures

1st: my mac book specs
2nd: itunes latest version

3rd: ready to plug into mac book
4th: plug ipad to mac book
5th: opening ipad(apple icon in the centre)
6th: ipad on recovery mode
7th: no reaction in my mac book-doesnt do anything(it should have started automatically itunes)

Will send remaining 2 pic in a separate post(5 pic max)
 

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mr848

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If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.

Last 2 pic

Any help??i am so badly desperate to set it up-have spent hoursss with no luck

thanks
 

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mr848

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What does iTunes look like tho?

Itunes doesn't open at all gentlefury(left column does has at all devices (usually when i plugged my iphone a devices category comes up and below iphone)

and if i open it then a screen shot is here

Do yoou have any idea what is happening?i am loosing my patience and i want to cry:(
 

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col.bris

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1) Hold buttons sleep + home untill
iPad turns off;
2) Open iTunes;
3) Hold home button and plug the ipad
to your computer. The ipad will turn on
and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover your ipad from
unsuccessful recover

This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
Colin australia
 
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gentlefury

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1) Hold buttons sleep + home untill
iPad turns off;
2) Open iTunes;
3) Hold home button and plug the ipad
to your computer. The phone will turn on
and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover your ipad from
unsuccessful recover

This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
Colin australia

Should work the same as iPhone.
 

col.bris

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I am on my iPhone as computer being used by family. One reason of many why I can't wait for ipad so it's hard doing support lol The iPhone and ipad share same is OS so above should work This is how I have fixed several iPhones hope it does the job col down under
Apple support specialist
 
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mr848

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1) Hold buttons sleep + home untill
iPad turns off;
2) Open iTunes;
3) Hold home button and plug the ipad
to your computer. The ipad will turn on
and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover your ipad from
unsuccessful recover

This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
Colin australia

Colin

I have done as you said

Nothingggggg-step 4 from your guidelines doesnt follow-until step 3 everything was ok but the ipad now has the itunes+arrow+cable screen constantly.....

and you mentioned as well unsuccesful recover?why is that?bought it brand new and i just plugged it to set it up for the first time-

i am loosing my mind as well
 

gentlefury

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This is why it's a good idea to activate in the store...especially if your taking it over seas!
 
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mr848

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I am on my iPhone as computer being used by family. One reason of many why I can't wait for ipad so it's hard doing support lol The iPhone and ipad share same is OS so above should work This is how I have fixed several iPhones hope it does the job col down under
Apple support specialist

Colin

Really thanks for the support

I am trying to cool down but i wont be able to visit an apple support specialist until my next visit in the US-i am in the uk currently and i am so crazy to fix it nowwww

Why is that happening to me?cant understand-it is brand newwwww!!!
 
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mr848

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This is why it's a good idea to activate in the store...especially if your taking it over seas!

I totally agree with you gentlefury!!!

But i thought thats okay- its like iphones etc, you just plug the usb cable to the computer and that is!!2 sec via itunes

I am so p*****ed off as well with the volcano eruption-no flights in europe-god knows for how longggg


You can not imagine how badly i feel

Thanks gentlefury
 

gentlefury

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This is why it's a good idea to activate in the store...especially if your taking it over seas!

I totally agree with you gentlefury!!!

But i thought thats okay- its like iphones etc, you just plug the usb cable to the computer and that is!!2 sec via itunes

I am so p*****ed off as well with the volcano eruption-no flights in europe-god knows for how longggg


You can not imagine how badly i feel

Thanks gentlefury

Man, I feel your pain, i would be furious.

Honestly tho I don't know how you actually bought it and flew it all the way over the pond without opening it! More will power than me! I would have synced it at the store and been using it on the way to the parking lot!
 
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mr848

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This is why it's a good idea to activate in the store...especially if your taking it over seas!

I totally agree with you gentlefury!!!

But i thought thats okay- its like iphones etc, you just plug the usb cable to the computer and that is!!2 sec via itunes

I am so p*****ed off as well with the volcano eruption-no flights in europe-god knows for how longggg


You can not imagine how badly i feel

Thanks gentlefury

Man, I feel your pain, i would be furious.

Honestly tho I don't know how you actually bought it and flew it all the way over the pond without opening it! More will power than me! I would have synced it at the store and been using it on the way to the parking lot!

I was just in a hurry-was for 2 days for a business trip and had no more time due to my flight departure-what could i do?

just paid, i smiled, i was happy and got the cub to the jfk!!!

What do you think could be?from your personal experience?faulty?dead?
 

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