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iPad Asks For My Password

John Niziurski

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Just about once/ week my iPad asks for my Apple password. I get a red exclamation point symbol in Message too. I put in my KNOWN password and it tells me my account is locked.:mad: From the Settings page, I choose to change password by email. I go to the email and put in the same password that I KNOW is correct and it accepts it!!! When I go to Message, there's nothing there to read. As I use other programs, it again asks for my password. There have been times when a new update is available, and that ends up being why it wants my password, I think. Jumping through hoops because it doesn't like my password when I type it in the first time is crazy. Is it doing this because I don't do the two-part authentication? It comes out of the blue and doesn't seem to have any purpose. Going back to the updates, how can my iPad install updates automatically, at night as it says it will do, if I have to go through all of this without any apparent reason? Likewise, how can it install updates if I had used the two-part authentication? Thanks for your help.
 

LannyC

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I've had the same experience half a dozen times over the past several months. "Account locked for security reasons," blah blah blah. Then I have to jump through the same flaming hoops on every Apple device I own. I have no explanation, just want to reassure you that you're not alone in your frustration with Apple.
 

Jupiter7

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Just about once/ week my iPad asks for my Apple password. I get a red exclamation point symbol in Message too. I put in my KNOWN password and it tells me my account is locked.:mad: From the Settings page, I choose to change password by email. I go to the email and put in the same password that I KNOW is correct and it accepts it!!! When I go to Message, there's nothing there to read. As I use other programs, it again asks for my password. There have been times when a new update is available, and that ends up being why it wants my password, I think. Jumping through hoops because it doesn't like my password when I type it in the first time is crazy. Is it doing this because I don't do the two-part authentication? It comes out of the blue and doesn't seem to have any purpose. Going back to the updates, how can my iPad install updates automatically, at night as it says it will do, if I have to go through all of this without any apparent reason? Likewise, how can it install updates if I had used the two-part authentication? Thanks for your help.
What do you mean when you say you go to email and it accepts password?
You may have set a different password for your email and Apple ID.
 
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John Niziurski

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What do you mean when you say you go to email and it accepts password?
You may have set a different password for your email and Apple ID.
It asks you how you want to update your password. I choose to do it by email because when I try to answer the challenge questions, it doesn't like my answers just like it never likes my password when I first put it in!! It sends me an email where I put in the same darned password and it suddenly likes it after all. The whole thing gets to be frustrating and, IMHO, stupid. I'm wondering if it has anything to do with the recent updates. Those same updates have included 2-part authentication, which I decline to do.
Another thought, I had always though my email password and my Apple ID password needed to be the same. I had called Apple Support one time when this convoluted stuff was happening and was told they do NOT need to be the same. Now, they aren’t.
 
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John Niziurski

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The problems could be the result of not using 2 factor authentication, which is required now for certain features.
My wife has the same version iPad and has the same version of IOS. She plays games that require her to enter her ID and she doesn’t have the password request problem. She inputs her ID often enough that it must satisfy the system requirements. When an update to the IOS comes through, it lets me know in the same fashion that it does when it wants my password. Why don’t I get a message instead of all of this weird behavior? With the red exclamation point in Message, there is never an actual message there to read. An Apple quirk?
 

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