SweetPoison said:
But it did hit the ground. And I don't believe Apple was there. Were they? That'd be a No.
If and when they do replace accidents of our own accord, it will be at their descretion and is a one time courtesy not policy. I am sorry things didn't go your way, but all this entitlement really needs to be squashed.
Agree. My cat knocked my iPad down from the nightstand and, as luck would have it, my DSLR was parked at the bottom and the screen landed face-first into the flash hot shoe of the camera, cracking the glass. I took a huge risk of driving 3.5 hours to the nearest Apple Store in Portland only to possibly be met with "too bad, so sad....". But I went there, iPad in hand (no receipt...the registration info already in their system), told them with 100% honesty what had happened. Believe me, the first words out of their mouths were "...the replacement cost is...", which at first made my heart sink. However, I was lucky that they made a one-time exception for me to replace it.
Apple is under ZERO obligation to replace something you break, be it on purpose or by accident. When was the last time Ford replaced your car with a new one because you weren't paying attention to the road and swerved to avoid hitting a car in front of you, only to hit a light standard? Or Canon replacing your Mark 5D DSLR after you'd set it on top of a staircase railing and you slipped, bumping it and knocking it down ten feet to its doom? Or Dell replacing your laptop after you spilled a can of soda on it, shorting it out? I thought so.
However...I believe this varies from store to store and even whom you're dealing with. Mostly, I gather that it's done purely on a case-by-case basis. The fact that Apple even DOES this at all is pretty amazing. If you've had your broken iPad replaced with a complimentary new one, thank the stars, God, that four-leaf clover in your pocket, Bruce Springsteen-or whatever-for your luck. If you haven't, it doesn't hurt to try. Just BE HONEST, POLITE AND SINCERE. The very least that can happen is they'll say "sorry" and you'll be no worse off than you were before you went there.
Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad 2 using iPF