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armoredsaint said:maybe your area doesn't have a 4G signal and it's defaulting to 3G? You check general settings for cellular and turn ON LTE?
No, we have 4g. I had to a take it in to a store. It won't activate on the website. Verizon's web support is very poor.
Funny thing....in the Verizon store I had LTE speeds, but now, in the mall right next door, I'm back on 3G and get sucky 3G. So as of right this moment, I've only seen Verizon's 4g work inside a Verizon store, and no where else. But this is my second or third exposure to 4g....the other, besides today, we're when I was selecting my next phone....what a lie if this 4g only works in their stores......
I do not know about Verizon, but my AT&T account couldn't have been easier to transfer over. And I had no problems setting up my old iPad on a new account. The hardest part was giving them my credit card number. That really hurt. It sounds like something is not set up right in your neck of the woods.