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Had it for 4 hours and have to go to Genius already

ICONYK

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Well I bought my iPad today and have an issue right away. Video freezes intermittently in several apps. Youtube, Espn App, ABC, etc. It will suddenly freeze the entire iPad and all I can do is a main reset.

I ignored it the first few times assuming a glitch. But now after only 4 hours of ownership and only 7 videos tried to watch 5 froze the whole thing.

A quick google search finds a thread on apple support forums for this with many people having this. Tomorrow I am welcoming my second child so I cannot return it but will visit genius over the weekend.

Very frustrating...
 

CaptKirk

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Well I bought my iPad today and have an issue right away. Video freezes intermittently in several apps. Youtube, Espn App, ABC, etc. It will suddenly freeze the entire iPad and all I can do is a main reset.

I ignored it the first few times assuming a glitch. But now after only 4 hours of ownership and only 7 videos tried to watch 5 froze the whole thing.

A quick google search finds a thread on apple support forums for this with many people having this. Tomorrow I am welcoming my second child so I cannot return it but will visit genius over the weekend.

Very frustrating...

Go and trade it in tomorrow for a 3G model:p
 

Franknewbridge

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Is there a way to create additional photo albums inside the iPad without using iTunes sync?

Also is anyone out there using mobile me and iDisk? How the h@$$ do I get the photos from iDisk into my photo albums?

I am new to MobileMe and iDisk and have been playing with this for the better part of a week... Contacts and calendars sync fine and this is a real cool feature...
 
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I

ICONYK

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Thanks. I am not too upset as I know from others having this issue they are just going to give me a new one. As long as they don't try to give me a refurb I will be happy.
 

gentlefury

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When you produce a couple million devices you will get some broken units....I haven't had this issue, thankfully!
 
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ICONYK

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Genius got me a brand new one. Mine had an issue that was rare. Even he hadn't seen it yet. Apple does it good though with me. 15 minutes and I was walking out with a brand new one still wrapped. Good business.
 

gentlefury

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Genius got me a brand new one. Mine had an issue that was rare. Even he hadn't seen it yet. Apple does it good though with me. 15 minutes and I was walking out with a brand new one still wrapped. Good business.

Yup, thats how they roll, I have still not left an apple store with a problem without a solution...I occasionally have to talk to a few people but they will get it done.
 
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ICONYK

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Yeah I was pleasantly surprised. In the PC world they usually doubt you. Treat you as if you are making up the issue. But in this case I was treated with respect and when I showed him the video on my iPhone of it happening, (I was afraid it wouldnt do it for him), he instantly handed it back and was appreciative.

What I liked even more is that I was not given a refurb or something else behind the shelf due to it only being a couple days since purchase. They brought out a brand new one. The only reason they opened it was because I forgot my power cords so they took those out of the new one.

Good job Apple!
 

YankeeGal

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Just curious--did you have the problem with it freezing videos in wifi AND 3G? Mine freezes in 3G only--not the whole iPad, just the video.
 

DanaTheEwok

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I thought mine froze on the IPAD Tour video. But found out that it just stops for a few minutes while it continues to load, then it resumes. I called the tech support and they showed me what was happening. Looke for a little gray bar behind the ball while it is loading.
 

brhon

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This is what customer service should be about everywhere. People do not spending more money when the service is so good.
 

iPVillan12

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Interesting ICONYK. I just got my iPad 16 gb wifi this past saturday 5/1/10 and mine had froze at least 2-3 times whenever I tried watching a video on the web,YouTube, and from the ABC app too. Since you other members didn't have this problem with ur ipad's, I should go back to apple store and have them switch for a new one?
 

YankeeGal

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I thought mine froze on the IPAD Tour video. But found out that it just stops for a few minutes while it continues to load, then it resumes. I called the tech support and they showed me what was happening. Looke for a little gray bar behind the ball while it is loading.

Yes, I see that too. The thing is, it works great in WiFi mode, just freezes while it loads in 3G. I was traveling this past weekend, and wanted to watch a movie, and only had 3G available (which is one of the main reasons I got it) and couldn't watch anything. Sure, it is loading, but it doesn't seem to load unless I press play and then I have to keep starting over until it is fully loaded which is annoying at best. Not sure if its MY iPad or the 3G service or what.

Thoughts?
 

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