email account greyed out

[txdurk]

I changed ny att email password. My iPad emaill account was greyed out so I couldn't update it so I changed my att email password back to the origina but my iPad email accounts are still greyed out. My email still works and downloads mail. I just can't change my account password. What gives?

 

[twerppoet]

Check Settings > General > Restrictions and make sure you have Accounts (at the bottom) set to allow changes.

You'll need the passcode used to set Restriction, if you've set one. If not, and you do set it while looking at things, don't forget it. You'll have to restore the iPad to undo that mistake, just like you would for forgetting the lock screen passcode.

 

[txdurk]

Check Settings > General > Restrictions and make sure you have Accounts (at the bottom) set to allow changes.

You'll need the passcode used to set Restriction, if you've set one. If not, and you do set it while looking at things, don't forget it. You'll have to restore the iPad to undo that mistake, just like you would for forgetting the lock screen passcode.

Thank you for the suggestion but no joy. 'Restrictions' presents a passcode challenge. After entering the passcode, a check of the email field shows it is still unavailable (greyed).

 

[txdurk]

I Just did a full reset and am able to get into the email settings now. thank you!

 

[twerppoet]

Glad you found a solution. Reset fixes a lot of things. I didn't think of it for the reason stated below. Oh well.

Obviously it wasn't restrictions, but if it had been, after the passcode challenge you would have scrolled to the bottom of the options and checked what the Accounts options said. That, btw, does exactly what you were describing. It grays out all the mail, calendar, contacts accounts so that you can not change them.