Well, I received a case of wine last year and luckily I noticed a hole in the box with win seeping out. I photographed it and complained and they told me to dispose the box and I received a new case of wine.
I realise this doesn't always happen but there are companies who do care about their image.
Another time, I received a jewellery box for my daughter but didn't notice that the box was damaged and Xmas day my youngest was faced with shattered mirror glass everywhere. Can't replace the memory unfortunately but I did take a photograph of the box and damage and was refunded the money.
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