They think they'll save a $billion? It would be interesting to know how much they'll lose in goodwill (read, sales) by abandoning that well-known and loved customer service. I just can't help thinking something smacks of desperation in that post-Steve Jobs organisation that is evolving now, and whether this is wise commercial management. Market share is already dropping. Would a move like this improve it?
"Trained" sales staff taking my iPad out back of the store to work on a problem that they diagnosed from my, possibly amateurish, description? Not sure about that one at all.
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iPad3 64gig black, PC Windows 8 Pro, Samsung Galaxy mobile phone, Electrolux refrigerator (cool version)
How would this affect those already on existing AppleCare+ plans?
Just reading that has lowered my satisfaction.
mini iPad w/ RD - 128 LTE - Space Grey | iPad mini - 64 GB - LTE - Black | iPad (3nd Gen) - 64GB - LTE - Black | iPhone 4S - 64GB - White | * * * Forum Rules * * *
can you imagine being without your phone for example for who knows how long? not a good move.
Just think what this change will mean if you need warranty service while on vacation. So much for walking out a few minutes later with a replacement.