This is a discussion on Changes at Apple to mean fewer replacement iDevices within the User News Submissions forums, part of the Apple iPad News category; Revamped AppleCare means changes for Genius Bar employees | TUAW - The Unofficial Apple Weblog...
They think they'll save a $billion? It would be interesting to know how much they'll lose in goodwill (read, sales) by abandoning that well-known and loved customer service. I just can't help thinking something smacks of desperation in that post-Steve Jobs organisation that is evolving now, and whether this is wise commercial management. Market share is already dropping. Would a move like this improve it?
"Trained" sales staff taking my iPad out back of the store to work on a problem that they diagnosed from my, possibly amateurish, description? Not sure about that one at all.
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iPad3 64gig black, much unused PC Win 8.1 Pro, Samsung Galaxy mobile phone, Electrolux refrigerator (cool version)
How would this affect those already on existing AppleCare+ plans?
Just reading that has lowered my satisfaction.
mini iPad w/ RD - 128 LTE - Space Grey | iPad mini - 64 GB - LTE - Black | iPad (3nd Gen) - 64GB - LTE - Black | iPhone 4S - 64GB - White | Nexus 10 | Nexus 7 2013 | Kindle Fire
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can you imagine being without your phone for example for who knows how long? not a good move.
If you can stay calm while all around you is chaos then you probably haven't understood the seriousness of the situation
Just think what this change will mean if you need warranty service while on vacation. So much for walking out a few minutes later with a replacement.