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Why can't connect to the app store!!!???

Discussion in 'iPad Help' started by slothead, Sep 8, 2011.

  1. slothead
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    slothead iPad Enthusiast

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    It started with Evernote. And now every time there is an update, my i2 won't connect to the store. Anyone else have this problem?
  2. SweetPoison
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    SweetPoison iPad Legend

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    It happens. I can't connect right now either. It won't last forever.


    Patience Grasshopper.:)
  3. slothead
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    slothead iPad Enthusiast

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    Yeah but my other iPad (1) connects just fine! And the i2 has been doing this for a few days now!
  4. SweetPoison
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    SweetPoison iPad Legend

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    Try a hard reset:

    Hold the power button and the home button down at the same time until you see the apple logo. A good ten seconds it could take ~

    Let it reboot.
  5. slothead
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    slothead iPad Enthusiast

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    No Joy Poison. Any other suggestions?

    P.S., I just noticed that iPad 2 is updated with 4.3.5, and the i1 is not.
  6. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    But can you connect to the Internet? i.e. it's just an iTunes Store problem? Can you even 'surf' the iTunes Store for music or apps?

    Tim
  7. slothead
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    slothead iPad Enthusiast

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    Yes Tim, I can connect to iTunes, surf the iTunes store, buy and download stuff, and of course connect to the i'net, but whenever I try to "update" any app, I get the message that I "can't connect to the iTunes store."

    And by the way Tim, we had a great time in the UK, especially Edinburgh. Fantastic place, people, architecture!
    Last edited: Sep 10, 2011
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Glad you had a great time in Scotland!! You wouldn't like the weather here at the moment though - torrential rain.


    OK - long shot on your problem but have a look at this thread

    https://discussions.apple.com/thread/2641234?start=0&tstart=0

    It appears as though some apps - in this case an app called ShipFinder - can cause this problem.

    Tim
  9. slothead
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    slothead iPad Enthusiast

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    Interesting Tim. I don't have Ship Finder, but there must be a subroutine (or call, or line of code, whatever you want to call it) that Ship Finder uses that compromises the iTunes Store process. And I'll bet it's embedded in whatever app I recently downloaded. Now it seems that I will need to see what I downloaded most recently and remove it to see if fixes the problem. I'll report what I find.

    Oh, wait a minute, there are more pages!!! Let me go read some more.

    OK, so there's a list of potentially causative apps (Ship Finder, Sylvan Archive, Pee Monkey - didn't keep track of what else...), but here's the catch for me... I have two iPads a "1" and a 2, and the "1" is missing the latest OS upgrade, and by the way, it has the same apps on it and it works fine! I really believe that the latest OS upgrade - in concert with the latest app I downloaded is the root of the problem (since I think it worked fine after I upgraded - until recently). Another possibility is that I should reinstall the 4.3.5... is there a way to do that?


    Thanks,
    Last edited: Sep 10, 2011
  10. Wisco
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    Wisco iPF Novice

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    Bump, having this problem too.
  11. slothead
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    slothead iPad Enthusiast

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    Well I haven't had any time to solve it for myself, so let me know if you find a solution before I do...
  12. aliceneow
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    aliceneow iPF Novice

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    I'm experiencing this problem with my iPad2 now, since I changed my Apple ID last night. My version is the latest, 5.1.1 I think. Did the hard reset twice but the same message about not able to connect to iTunes Store kept appearing. What shall I do?
  13. Midranger4
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    Midranger4 iPad Junkie

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    On impacted device open iTunes, then turn OFF not put in sleep mode the impacted device. Do this by long pressing the power button until the power down slider appears then swipe right through the bar and your device will shut down. A small spinning icon will appear in the middle of your display and will remain visible for a moment or more depending on the amount of housecleaning required for the controlled shutdown. DO NOT ATTEMPT TO INTERRUPT THIS PROCESS, be patient as in some isolated cases housecleaning can run for 2-3 minutes, especially if it has been an extended period of time since the last power cycle of your device. Once the icon vanishes your device is in a powered down state.

    Once your device is powered down press and hold the home button, and while you continue to keep the home button pressed, use your provided cable and connect the impacted device to your PC. If you continue to keep the button pressed and are attached via cable to your PC as described above your PC version of iTunes will power on your device and make it ready for restore.

    Restore your device then test iTunes connectivity on the restored device.
  14. Midranger4
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    Midranger4 iPad Junkie

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    I presume everyone has tried this but to be sure....

    settings/store/Apple ID

    if user is displayed sign out and sign back in then test again

    If no user ID displayed sign in and test again
  15. Midranger4
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    Midranger4 iPad Junkie

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    One last comment....

    This issue is rather widespread but is not universal. Numerous threads have been opened and remain under discussion in the Apple support forums and other Mac communities including here.

    Some have resolved their issue by deleting one of several specific apps on their device as described by the link supplied by Tim Spracklin earlier in the thread. Others by signing in and out via general/store/apple ID and others by restoring.

    In short their is no single working fix and the issue remains unresolved for many.
  16. aliceneow
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    aliceneow iPF Novice

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    Thanks, Midranger4. Tried but the same "Cannot connect to iTunes Store" appeared again. However, I can download new apps but unable to do updates as prompted by Apps Store Update. Apple ID signed in.
  17. Midranger4
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    Midranger4 iPad Junkie

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    Open iTunes on your PC and check for incomplete/paused downloads whether they be podcasts, movies, music, or apps. Cancel or complete any/all orphaned downloads on the PC. Once they are all complete check to see app updates on the iPad start moving.
  18. aliceneow
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    aliceneow iPF Novice

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    What I found out is when I go to Apps Store to click on Purchased apps, it's empty! Wonder if it's due to the change of Apple ID. With non purchases, I won't be able to update, right?
  19. aliceneow
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    aliceneow iPF Novice

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    Could it be related to or caused by iCloud? I did 2 things prior to that I.e. iCloud sync and change Apple ID.
  20. Midranger4
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    Midranger4 iPad Junkie

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    You can create multiple Apple IDs but bear in mind the ID used to purchase any given app will need to sign into the store to accept updates or review purchase history for that ID.

    sign in with each ID and view the purchase history then process updates for that ID. Then sign out a d back in with the other ID. Repeat until all apps are current.

    Post back with any questions you may have or if the process causes you any grief.

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