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Why app cannot be updated?

Discussion in 'iPad FAQ' started by gakacarz, Jul 16, 2012.

  1. gakacarz
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    gakacarz iPF Noob

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    No response at all after clicked Update on app store, and the apps are freezed, but I can only deleted them. How can I rectify this issue???
  2. HardMetalAlchemy
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    HardMetalAlchemy iPad Fan

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    Have you tried to reset your iPad? Are you updated to IOS5?
  3. HardMetalAlchemy
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    HardMetalAlchemy iPad Fan

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    You could perhaps log out of your iTunes account. Go to Settings > Store > Apple ID > Sign Out. After you've done this, log back in.
  4. happy123
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    happy123 iPF Novice

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    you can restart your iPad,and then click the app,if it is still can not update,maybe there is somethig wrong with the app,or the app can not update,be careful with that!
  5. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    Did the apps begin to update and have just stopped or is the app store screen frozen? Don't quite understand what you mean.

    Try these steps first

    Close your app completely - From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly

    Restart - Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. Now see if it is operating.

    Reset - Hold the power off button and the home button simultaneously, keep holding them in and you will see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start.

    If its not a frozen screen and the app is just not updating have a look in your iTunes app to see whether you have a download pending, if you do, swipe it to delete it and then your updates should proceed. Let us know how you go.

    iPad 2 3G 64gb

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