When using Facetime I can't see the caller

Discussion in 'iPad General Discussions' started by hobib, Jan 2, 2015.

  1. hobib

    hobib
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    iPF Noob

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    Hi all, I have an IPad Air, my wife has an Ipad4 and both of us are unable to see the caller or the person we are calling when using facetime. We have tried all of the recommended restart fixes from turning the app on and off to a hard reboot with no resolution.

    Neither of us has installed the latest IOS.

    Any suggestions would be greatly appreciated.
     
  2. scifan57

    scifan57
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    Have you tried the FaceTime troubleshooting guide? One of the first things it recommends is to make sure your devices are updated to the latest iOS versions. http://support.apple.com/en-ca/TS3367
     
  3. dhewson777

    dhewson777
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    Does the person on the other end also have FaceTime, and can they see you?
     

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