Weird Gray Aligned dots when turning on and unresponsive screen

Discussion in 'iPad Air 2 Forum' started by BduBdu, Mar 19, 2017.

  1. BduBdu

    BduBdu
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    Quite recently, my iPad crashed (strip of screen unresponsive and so was the rest of it and an unusual color)
    I turned it off with the home-button and the power-button combo). I turned it on the same way
    Then the screen was black the entire time until there was a gray line in the middle, then a second at the top, after awhile, i could see white dots arranged in a row/column pattern. The screen went brighter and brighter until it was just white. The screen being unresponsive the entire time.
    Can Anyone help with this situation?
     
  2. Jupiter7

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    That doesn't sound too good, but it's not clear from what you said whether you did a hard reset, which actually might help. You hold down the Home and On/Off buttons until you see the Apple logo (about 10 seconds) and the let go. The iPad should then restart.
     
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  3. scifan57

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    One thing you should do, if there's an Apple Store near enough to visit. is to take the iPad in for a Genius Bar appointment. They can give you a free diagnostic and tell you what's causing the problem. If your iPad is out of warranty and the fault is hardware related, they'll quote a repair cost.
    Before taking the iPad in, back it up just before you go, that way you'll be able to restore from the backup if apple has to erase your iPad.
     
    #3 scifan57, Mar 19, 2017
    Last edited: Mar 19, 2017
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  4. giradman

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    Agree w/ the others - make sure that you did the 'Reset' properly, as already explained. Also, was there any recent damage (like a drop) or a liquid spill - just wanting 'all the facts' - if the reset does not work, then as suggested by SciFan.., you'll need a diagnostic assessment. Hope that you have a recent backup - does not sound like you can do one at this point? Good luck - Dave :)
     
  5. BduBdu

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    Thank you for your suggestions.
    Although i cant back it up and that is the problem
     
  6. BduBdu

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    A restart did not help as it still showed the arrangement.
     
  7. scifan57

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    Does iTunes recognize your iPad when you connect it to iTunes on your computer?
     
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  8. Jupiter7

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    Did you by any chance have iCloud Backup on? If you did, there will be a recent backup available.
     
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  9. BduBdu

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    Unfornunately not
     
  10. scifan57

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    Unfortunately, it then looks like you'll end up losing everything on the iPad if it's restored during the diagnostic process. Even if you don't have the diagnostic done, it looks like you have no way of accessing the data on your iPad.
     
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