Video not playing with certain Apps

Discussion in 'iPad Help' started by corianderleaf, May 18, 2010.

  1. corianderleaf
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    corianderleaf iPF Noob

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    I am using WSJ (Wall Street Journal) and Zinio apps. Zinio is a magazine app. Up to lately I was able to play the video that was offered within the news articles. I'm quite sure they are not Flash files as these apps were designed for the iPad. Anyone have a clue? Thanks in advance.
  2. NumbLock
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    NumbLock iPad Ninja

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    Sorry man, no idea. But it is probably a problem with the app, not your iPad.
  3. pablomm
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    pablomm iPF Noob

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    Zinio app + videos

    Hi!

    My name is Pablo, I'm part of the Customer Support team at Zinio.

    I have a few suggestions as to how to troubleshoot the problem with the Zinio App.

    If the wifi connection was interrupted during download, the issue may be incomplete. Try deleting the issue and downloading it again.

    To delete issues from your Ipad memory, simply tap the library button. Tap the "edit" button on the upper left. You will see an "x" on the upper right of the issues that you have downloaded onto your memory.

    Pressing the "x" will delete the issue from your ipad. After you delete it, the issue will still show, but it will have a down pointing arrow, meaning it's available for you to download, but it's not stored in your memory.

    Tap the cover of the magazine for one second. Check the progress bar. Wait for it to reach 100%.

    Once completed, tap the issue again to open it up.

    When you first installed the application you received a free issue of Nat Geo. This publication has videos in it, so we can test with this issue.

    For instance, there is a video on Page two. Try it out!

    If you still have problems, please remove the application and install the most current version from the app-store.

    If this problem continues or you have any questions, feel free to send us an email to support@zinio.com or call 888-946-46-66 so we can follow up through our regular support channels.

    Pablo M
    Zinio Customer Support
    1-888-946-4666
    support@zinio.com

  4. col.bris
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    col.bris Administrator Staff Member

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    Welcome Pablo great to have support like that. Thanks from the forum
    Colin
  5. kheldour
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    kheldour iPad Junkie

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    Fantastic !!!!!

    This forum get's more and more quality !!!

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