Video isn't working

Discussion in 'iPad Help' started by knrene, Aug 3, 2013.

  1. knrene
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    knrene iPF Noob

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    On YouTube or any of my network apps. All the details are there like it is playing but I can't see or hear anything. Any suggestions on what I can do. Thanks.
  2. Purcy2
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    Purcy2 iPF Noob

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    I recently started having this same problem on my mini iPad. No video and no sound. Can anyone advise?
  3. leelai
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    leelai Administrator Staff Member

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    Hi to the both of you and welcome to the Forum!

    Well I'll get you both to do the first 3 steps when anything goes wrong on your iPad.

    When an app behaves strangely it is best to close it completely and then relaunch it. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly.

    Restart - Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. Now see if it is operating.

    Reset - Hold the power off button and the home button simultaneously, keep holding them in and you may see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start.

    Try after each step to see if it is working again.....let us know how you go.

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