Updating emails between iPhone & iPad

Discussion in 'New Member Introductions - Site Assistance' started by rozcro, Mar 6, 2014.

  1. rozcro

    rozcro
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    iPF Noob

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    Hi,
    I am new to the forum and am hoping you can help with issues that are coming up at work. The agent I work for opens his Outlook emails through Outlook on his desktop, his iPhone & his iPad. He is finding that when he opens an email on his iPhone, it nevers shows as having already been opened (or read) on his iPad. Since he receives a couple of hundred emails a day, this becomes an issue. He is constantly switching between his pc, his iPhone & his iPad.

    Can anyone give me any insight into this problem? It is not just a matter of a slow sync.

    Thanks,
     
  2. J. A.

    J. A.
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    Hi, rozcro! Welcome to iPF!

    Do you know which way the account was set up on his iDevices?

    The easiest method would be to delete the account on the iPhone and/or iPad and set it up again, using Outlook.com:


    image-4148997895.jpg

    If the folders are not syncing, the issue could appear because it's not set up using IMAP, or the emails are not stored on the server.
     

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