unknown error/crash/reboot

Discussion in 'iPad Mini Forum' started by MNFL, Mar 2, 2014.

  1. MNFL

    MNFL
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    here's my problem on tape:
    http://youtu.be/NUcnqAW-63s

    I have tried restoring as new iPad but that didn't help. I need expert opinion on this.

    Thanks
     
  2. The OB

    The OB
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    #2 The OB, Mar 2, 2014
    Last edited: Mar 2, 2014
  3. Mickey330

    Mickey330
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    Does this blue screen appear when the iPad is stock, also?

    Marilyn
     
  4. MNFL

    MNFL
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    DFU didn't help
    weirdly, it mostly appears when i use the mail app

    I'm sorry what do u mean by stock?
     
  5. Mickey330

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    Sorry for the confusion - I was asking if the iPad is jail broken or not (stock).

    In addition, your video shows a white iPad, where your signature line states you have a jail broken black mini...So, could you please tell us what type of Mini you have and what iOS version is it on?

    And, when you said you tried restoring it (to put iOS 7.0.6 on it), what error code(s) did you get? Cause I believe restoring it is your best bet...

    Marilyn
     
  6. willerz2

    willerz2
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    Look for the crash log that coincides with the mail.app crash, and copy-and-paste the first 30-40 lines of the crash log here
     
  7. MNFL

    MNFL
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    upon chatting with apple support team, they concluded that its a hardware issue since restoring didn't help (and some other tests).
    i sent it to apple for a replacement/fix.
    thanks guys
     

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