Unable to turn passcode off/turn off erase data

Discussion in 'iPad Help' started by onecrazystitch, Mar 19, 2013.

  1. onecrazystitch
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    onecrazystitch iPF Noob

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    Hello everyone,

    I have an iPad 4 that I received from my school. I wish to turn the passcode function off, but the option is not available. (Grayed out.) Similarly, the erase data function (that wipes the iPad after 8 incorrect passcode entries) is also grayed out. So I don't have the option of turning that off either.

    I have tried searching online and have attempted the following:

    Checked for MS Exchange, but I don't have any accounts attached to the iPad yet. Not even an email account.
    Checked to disable a VPN, but that isn't enabled at all.
    Reset all settings. This didn't work for this, but it did restore my ability to change the "Zoom in on faces" option on the picture frame, which before had been grayed out.
    Checked to make sure restrictions weren't enabled.

    Some things I haven't tried yet:

    updating my iOS to 6.1.3
    System restore

    Do you think these things might work? I keep hearing that the upgrade is not worth it because of the bugs.

    I can't seem to find any other suggestions other than a restore, which I've read doesn't work.

    Thank you so much for any assistance.

    Keri
  2. giradman
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    giradman iPad Guru

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    Hi Keri - welcome to the forum! :)

    Restrictions can be set on an iPad - since this device was provided by your place of employment, you may first want to check w/ the IT people @ your school - they may have decided 'how' you are allowed to use the iPad? Please post back to this thread since this question has come up before.
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  3. onecrazystitch
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    onecrazystitch iPF Noob

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    Hi there,

    Thank you for the reply. I did bring it to the IT guy today, and this is the first time it's come up. He tried for about 30 minutes to find a reason or fix as well. He said he will keep looking, as will I. If I find something I'll be sure to post it.

    Thank you for the suggestion,

    Keri
  4. joeyteel
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    joeyteel iPad Fan

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    Out of curiosity is there anything listed in the setting app under General > Profiles?

    It sounds like a [possibly] corrupt profile was added to the device.
  5. onecrazystitch
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    onecrazystitch iPF Noob

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    That worked! I can't believe that wasn't thought of before. I'll tell the guys at school and they're going to feel so silly that it was something so simple!

    Thank you so very much for your help! I hope this helps someone else too, and if I can help someone on return I will.

    Thank you again for everything.

    Keri
  6. onecrazystitch
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    onecrazystitch iPF Noob

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    To clarify, there was a profile and I deleted it. :)

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