Unable to restore 1st generation iPad. Please help!

Discussion in 'iPad Help' started by Icarus86, Feb 8, 2014.

  1. Icarus86
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    Icarus86 iPF Novice

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    Hello all,

    I'm having some troubles restoring my jailbroken iPad (iOS 5). It's running pretty slow these days and is bogged down with a lot of files/apps I don't use anymore and I would like to just wipe it clean/restore it. I've backed up everything I would like to keep so im not worried about losing anything, but I am completely unable to get any of my 3 computers to recognize it. I used to sync it to iTunes periodically. When I most recently tried to connect it, it was giving me the "unknown device" error within the device manager (i'm running Windows 7 x64). I've tried everything i've been able to find regarding this problem. I've followed the correct complete uninstallation of iTunes and reinstalled, i've tried 4 different USB cables (all of which work just fine with my iPhone 4 which has no connection problems to iTunes at all), and i've tried 3 different computers. I've tried placing the iPad in DFU/recovery mode and it is still not recognized by iTunes.

    When connecting the iPad to computer I constantly receive the "USB Device Not Recognized" error message. When looking within the device manager I get error code 43 (that Windows has stopped the device). I would greatly appreciate getting help with this to get my iPad running smoothly again :\
  2. J. A.
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    J. A. iPad Legend

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    Hi, Icarus86! Welcome to iPF!

    This is Apple Support's advice to solve error 43:

    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.

    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

    Maybe this will help as well: http://support.apple.com/kb/TS3125
  3. Icarus86
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    Icarus86 iPF Novice

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    Hi J.A.,

    Thank you for the reply, but I can't even get my computer nor iTunes to recognize the iPad. I'm getting the "USB device has malfunctioned" and "Unknown Device" errors. Any other suggestions? :\
  4. J. A.
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    J. A. iPad Legend

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  5. Icarus86
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    Icarus86 iPF Novice

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    Thank you J.A.!

    I have tried all the steps in the official Apple link you have provided. I will attempt the failsafe tutorial you have provided. In the off-chance that this will not work, would it be possible to Skype with you or something so we can make sure i'm not just being an idiot and missing something? I can Skype with a laptop and point it towards my computer monitor/iPad.
    Last edited: Feb 9, 2014
  6. J. A.
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    There are members such as Mickey330 or willerz2 who can give you better advice than I ever could. If this doesn't work, post again, and I'm sure one of them will join the conversation to help you.
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  7. Icarus86
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    Icarus86 iPF Novice

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    Ok will do. I really appreciate your advice on this. I'm following the tutorial right now, downloading the ipsw and going to attempt to put the iPad into DFU mode and see if iTunes will recognize it.
  8. Icarus86
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    Icarus86 iPF Novice

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    No luck with entering DFU mode. I tried to forced DFU mode with redsn0w but cannot get iTunes to recognize the iPad :| I'm hoping i'll be able to get in touch with Mickey330 or willerz2
  9. Icarus86
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    Icarus86 iPF Novice

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    Creating additional post so I can PM Mickey330 and willerz2
  10. skimonkey
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    skimonkey Administrator Staff Member

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    Your best bet is to wait for a response here. Most of the time that is what we direct our members to do when they PM for help. That way others will learn as well.

    Ski ~ iPadforums Moderator | iPhoneForums Moderator
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  11. Icarus86
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    Icarus86 iPF Novice

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    Ok skimonkey, will do.

    Regarding my iPad problems, I think the greatest issue is based on the fact that my computer won't recognize the device-- so nothing is going to work within redsn0w/tinyumbrella/iTunes. If I can resolve the "USB has malfunctioned" and "Unknown device" errors, I might be able to get on the right track to restoring. At this point in time i've tried everything i've been able to find some help on. This includes uninstalling and reinstalling all USB devices through Device Manager, following the proper steps to uninstall/reinstall iTunes, and restarting the Apple Mobile Device service. I'm hitting a wall here :|
  12. skimonkey
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    Yes, just hang in there. Someone is bound to see this and assist if they can.
  13. willerz2
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    willerz2 iPad Addict

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    There was a similar case a few days ago with a user that couldn't get iTunes and/or RedSn0w to recognize his device. We went about with the host configuration by removing the Apple host from the host file, and we've done a re-install of iTunes completely. If possible see if downgrading iTunes to 11.0.5 resolves the issue. Remove iTunes from your computer, then delete the library.itl file. You can do a search of it in the Start menu and it should be first (if not the only) result that comes up, and just delete that. Then install iTunes 11.0.5 for Windows 64 bit which you can get here. Plug your iPad in, and see if iTunes recognizes it either in Recovery or DFU mode.

    If iTunes does not recognize it in DFU or Recovery, see if RedSn0w recognizes it. Take particular care into seeing whether or not a message comes up when you run RedSn0w with your iPad connected, and if there is a message that comes up, do bring it up here. Also note and see if you see something along the lines of "iPad 1 (Wifi) 5.1.1" followed by (DFU) or Restore in the initial screen when RedSn0w loads.
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  14. Icarus86
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    Icarus86 iPF Novice

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    Thank you willerz2! I will try what you're suggesting and post here with what I find out about it! I'll need to completely remove iTunes first before I reinstall version 11.0.5. I'm following these instructions to uninstall: http://support.apple.com/kb/HT1923
  15. Icarus86
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    Icarus86 iPF Novice

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    Just installed iTunes 11.0.5. Same result as before, receiving the "USB Device Has Malfunctioned" and also the "Unknown Device" error within the Device Manager. :\
  16. willerz2
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    willerz2 iPad Addict

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    Those will work as well. Generally it's not necessary to remove everything, but doing so and starting truly fresh all over is always the best way to go.
  17. Icarus86
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    Icarus86 iPF Novice

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    No luck with this willerz2. Computer still won't recognize the iPad. I wonder if I should try manually pointing the "Unknown Device" to the Apple Mobile Device driver that is within the Common Files folder?
  18. zstairlessone
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    zstairlessone iPad Ninja

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    Unable to help, but very interested in how this is solved.
  19. mydave
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    Hi there,
    I'm not an expert, far from it.
    However, I'd think that people would want to know if the iPad is still working, and is it still being charged normally ? If the problem is not with computers and cables, then perhaps it resides with the iPad ? ? ? Hope not though.
    Should it be the case, try Willerz2's method, being posted somewhere, about resetting the iPad:
    Press and hold the On/Off Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. And see this post After that, try connect to computer again.
    Good luck
    Last edited: Feb 9, 2014
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  20. Icarus86
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    Icarus86 iPF Novice

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    Hi mydave. Thanks for the suggestion, but i've already read several threads all over the internet suggesting what you have. It still doesn't work. The iPad itself appears to be functioning fine, it's not frozen and it turns on and off just fine. It charges with no issues also. As stated in my OP, i'm wanting to restore it because it's just bogged down with too many apps/cydia tweaks and I would just like to give it a cleaning by restoring it and starting from scratch. However, it isn't recognized by any of my 3 computers or 4 different cables, or combined 12 different USB ports. I've tried both recovery and DFU mode, neither of which seem to be able get the iPad recognized by Windows.

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