Unable to restore 1st generation iPad. Please help!

Discussion in 'iPad Help' started by Icarus86, Feb 8, 2014.

  1. Icarus86

    Icarus86
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    Hello all,

    I'm having some troubles restoring my jailbroken iPad (iOS 5). It's running pretty slow these days and is bogged down with a lot of files/apps I don't use anymore and I would like to just wipe it clean/restore it. I've backed up everything I would like to keep so im not worried about losing anything, but I am completely unable to get any of my 3 computers to recognize it. I used to sync it to iTunes periodically. When I most recently tried to connect it, it was giving me the "unknown device" error within the device manager (i'm running Windows 7 x64). I've tried everything i've been able to find regarding this problem. I've followed the correct complete uninstallation of iTunes and reinstalled, i've tried 4 different USB cables (all of which work just fine with my iPhone 4 which has no connection problems to iTunes at all), and i've tried 3 different computers. I've tried placing the iPad in DFU/recovery mode and it is still not recognized by iTunes.

    When connecting the iPad to computer I constantly receive the "USB Device Not Recognized" error message. When looking within the device manager I get error code 43 (that Windows has stopped the device). I would greatly appreciate getting help with this to get my iPad running smoothly again :\
     
  2. J. A.

    J. A.
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    Hi, Icarus86! Welcome to iPF!

    This is Apple Support's advice to solve error 43:

    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.

    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

    Maybe this will help as well: http://support.apple.com/kb/TS3125
     
  3. Icarus86

    Icarus86
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    Hi J.A.,

    Thank you for the reply, but I can't even get my computer nor iTunes to recognize the iPad. I'm getting the "USB device has malfunctioned" and "Unknown Device" errors. Any other suggestions? :\
     
  4. J. A.

    J. A.
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  5. Icarus86

    Icarus86
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    Thank you J.A.!

    I have tried all the steps in the official Apple link you have provided. I will attempt the failsafe tutorial you have provided. In the off-chance that this will not work, would it be possible to Skype with you or something so we can make sure i'm not just being an idiot and missing something? I can Skype with a laptop and point it towards my computer monitor/iPad.
     
    #5 Icarus86, Feb 9, 2014
    Last edited: Feb 9, 2014
  6. J. A.

    J. A.
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    There are members such as Mickey330 or willerz2 who can give you better advice than I ever could. If this doesn't work, post again, and I'm sure one of them will join the conversation to help you.
     
  7. Icarus86

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    Ok will do. I really appreciate your advice on this. I'm following the tutorial right now, downloading the ipsw and going to attempt to put the iPad into DFU mode and see if iTunes will recognize it.
     
  8. Icarus86

    Icarus86
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    No luck with entering DFU mode. I tried to forced DFU mode with redsn0w but cannot get iTunes to recognize the iPad :| I'm hoping i'll be able to get in touch with Mickey330 or willerz2
     
  9. Icarus86

    Icarus86
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    Creating additional post so I can PM Mickey330 and willerz2
     
  10. skimonkey

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    Your best bet is to wait for a response here. Most of the time that is what we direct our members to do when they PM for help. That way others will learn as well.

    Ski ~ iPadforums Moderator | iPhoneForums Moderator
     

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