Unable to purchase apps despite acknowledgement of new I-tunes policy agreement

Discussion in 'iPad Mini Forum' started by jonikal, Sep 25, 2013.

  1. jonikal

    jonikal
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    Received the new policy agreement via email but when I click to install app, it goes through the same process of having to enter an email address and then receiving the new policy info. Is there a step I'm missing?
     
  2. J. A.

    J. A.
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    Hi, welcome to iPF!
    Scroll down to agree to iTunes changes when the popup appears. You don't need to get this email each time.
    If you still have to agree each time: this seems to be a known issue. They're working on it.
     
    #2 J. A., Sep 25, 2013
    Last edited: Sep 25, 2013
  3. jonikal

    jonikal
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    Thanks, Johanna! The pop-up I get doesn't seem to have an option to scroll down. Just a small window "iTunes Terms & Conditions Have Changed. Before you can proceed you must read & accept the new Terms & Conditions" Choice of "Cancel" and "OK". But the OK just gets you to provide an email address and the beat goes on. Glad to hear they are aware and "working on it."
     
  4. leelai

    leelai
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    Hi and welcome to the Forum!

    In the meantime, see if a reset of your ipad makes a difference to your issue.

    Hold the power off button and the home button simultaneously, keep holding them in and you may see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start. Let us know how you go.
     
  5. jonikal

    jonikal
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    Bingo! That worked. Thanks so much!:)
     
  6. leelai

    leelai
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    Well that's great to hear! A reset of your iPad is a recommended step after any update, so keep this in mind for future updates.

    Thank you for letting us know! Enjoy!
     

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