Trying to delete eBay app freezes ipad

Discussion in 'iPad 3 Forum' started by Saphira2021, Sep 10, 2015.

  1. Saphira2021

    Saphira2021
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    i have been trying to delete eBay app. Every time I click on the x on that icon, my ipad 3 retina freezes. I can't turn it off, I can't reset and other icons are winking in and out. I managed to shut down and restart but I still want to get rid of the app. Would appreciate some help. Thanks


    iPad (3rd generation) Wi-Fi
     
  2. twerppoet

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    Try going into Settings > General > Usage > Manage Storage (under Storage, not iCloud). Find your app in the list, tap on it, and use the red Delete App button.

    ImageUploadedByTapatalk1441939102.575161.jpg
     
  3. Saphira2021

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    thank you. I did that and was able to get rid of eBay app but now discovered that trying to delete any app has exactly the same problem. What do I do now?
     
  4. twerppoet

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    I've never heard of anything like that. If the reset didn't work, then the only thing I can think of is restoring from a backup. And then if that does not work restoring without a backup.

    But, if you have an Apple Store in reasonable distance, I'd make a genius appointment and have them look at it first.

    To be clear, when you say reset you mean holding down the home and power button until the Apple Logo appears, yes?
     
  5. J. A.

    J. A.
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    Is it possible that you restricted "Deleting Apps" in Settings - General - Restrictions"? If it is disabled there, turn it on again. Maybe that's why it's not working.
     
  6. Saphira2021

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    Yes to the last question. Thank you. I will make an appointment as suggested for asap, hopefully today/tomorrow and post the results. Thanks again.
     
  7. Saphira2021

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    Thank you. I checked and the setting says "off".
     
  8. J. A.

    J. A.
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    You'll have to turn it on, or else you don't allow deleting apps.
     
  9. Saphira2021

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    Isn't it the other way around? The restrictions are off. Turning them on would prevent deleting apps
     
  10. J. A.

    J. A.
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    If you take a close look, you'll find "Allow":
    image.png
    So if you enable "Deleting Apps", you allow it.
     

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