I transferred Mystery Manor game from iPad 2 to the new iPad. The game transferred fine. Still at level 47, still have collections and diamonds, BUT. I don't have my 415 friends. Can't add friends or post on wall. Every time I try to go to wall or friends it says "you are not registered". No response from support. Any suggestions?.
I have the same problems. I have contacted them twice and still not heard back. Have you had any luck yet?
I've seen a previous post somewhere that says if you contact support from there Facebook page and give the uidi (I think that's what it is) of both devices they should transfer the game for you...? Worth contacting them first though just incase. It's on the left hand side of there Facebook page good luck
Make sure when you contact them you get a confirmation email for that question because my first message did not send.
You will need to send an email to support@gameinsight.zendesk.com quoting your old iPad UDID number and serial number and your new iPads UDID number and Serial number also how many friends you had and your player name. Give gameinsight a couple of days they will reply and get you back up and running