Totally frustrated w/ iCloud snag

Discussion in 'iCloud' started by kenatease, Dec 3, 2014.

  1. kenatease

    kenatease
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    This is an iPad 2 and it's my wife's machine. Alas, she set it up and not everything is quite right. When she gets snagged she comes to me begging for help. There are currently two problems that are unlikely to be related. Here I'll address the ubiquitous iCloud horror. The other problem (likely for a future separate thread) is that she got an error message a week or two ago when trying to acquire/install a new free app, something about 'space' being limited in capacity. Under Settings>>About it says the machine has 13.5 GB capacity and there are 3.5 GB free. She failed to notate the precise wording of the error message. She deleted some apps at that time in order to fight the dilemma. There are 161 apps now present according to the machine's records.

    Now about iCloud. I guess iCloud is some for-pay extra backup storage space. I don't even think we want it or need it. I don't recall paying any bill for it. I am unable to delete the iCloud account because I am unable to turn off "Find my iPad" since the password is not known. Oh she knew the password alright, but it doesn't work any more. The pop-up window asking for iCloud-connect is constantly making a nuisance and there's nothing we can do about it! If we ask it to reset the password it offers to do that by security questions or by email. If I choose questions, the 1st question is her birth date but when I specify what it truly is, Apple balks and says that it doesn't match their records. Arggh!! If I ask for email reset, Apple claims it has sent an email off to her and the instructions should be followed. BUT NO EMAIL IS RECEIVED!! I checked both her email addresses and NEITHER one has gotten what was expected. Apple never states what precise email address it has sent the password-reset link to! (It would be mighty stupid if it sent the password reset link to her iCloud email address, wouldn't it?!) So please: now what can we do!?? Maybe iCloud is free. Maybe it is actually useful. I mean automatic data backup of a machine that lacks a USB port would certainly be desireable. And that message she got about space limitation for a new app. Any guess at what that's about? Thanks in advance!
     
  2. twerppoet

    twerppoet
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    Apple sends the reset email to whatever email you specify when you fill out your information. If you don't change it to a non-iCloud address, then it's probably the iCloud address. After all, if you don't' tell them about your other email addresses, they have no way of knowing.

    Try using a computer browser and going to icloud.com to test whether the iCloud username and password work. This bypasses any problems you may be having with the iPad.

    You can also go to the Apple Support pages on a computer to work with your Apple ID (which is usually the same as your iCloud ID.

    http://www.apple.com/support/appleid/

    Here is my collection of support links for iCloud and it's related services. It should answer most of your questions, and then add more info than you wanted. Start with the iCloud Overview, and check the others out if interested. Hopefully they are all still good links. I haven't checked them in a while.

    iCloud Drive FAQ:
    http://support.apple.com/kb/HT201104

    iCloud Photo Library (beta) FAQ:
    http://support.apple.com/kb/HT6378

    iCloud Overview
    http://www.apple.com/icloud/

    iCloud Support Site
    http://www.apple.com/support/icloud/

    Apple IDs and iCloud
    http://support.apple.com/kb/ht4895

    Troubleshooting iCloud Bookmarks
    http://support.apple.com/kb/TS4001

    iCloud: Backup and restore overview
    http://support.apple.com/kb/HT4859

    How to setup iCloud
    http://www.apple.com/icloud/setup/

    iTunes Match: How it works
    http://www.apple.com/itunes/itunes-match/

    Photo Stream FAQ
    http://support.apple.com/kb/HT4486

    Shared Photo Stream FAQ
    http://support.apple.com/kb/HT5903

    iCloud security and privacy overview
    http://support.apple.com/kb/HT4865

    iCloud Keychain FAQ
    http://support.apple.com/kb/HT5813?viewlocale=en_US&locale=en_US
     
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  3. kenatease

    kenatease
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    Many thanks. I'm on to something now. Every time that pop-up appears demanding iCloud connection, it specifies the Apple ID, which I want to change because it's an outdated email. I cannot find under Settings how to change that. Interestingly though, under iTunes and Apps I found an Apple ID specified which is totally different than the one specified in the pop-up, another email I forgot she (the wife) has. Y'know, I seem to recall changing her email addy at the Apple Store when that ISP account was replaced. Hey I love your idea of messing with the ID and password outside of iPad operation (at which I am awkw3ardly inept). I just searched for "Apple ID" at Google and found where I can do that. Thanks for that other link, I may or may not need that too. And it's certain that her iCloud email was secondary (yet verified, I'm aghast). Anyway, if I now just knew how to alter the iCloud Apple ID on Settings; without that ability I am still quite snagged. How many friggin IDs does this machine require? Well like I said, it was set up wrong no doubt. I mean she is successfully buying apps so ONE of those IDs must still be correct in the iPad! This is pretty awful. She surprised me today saying "I need a new iPad because this one ran out of memory". Hah! Maybe iCloud would make it possible to acquire more apps?
     
  4. kenatease

    kenatease
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    If I navigate to the iCloud section of Settings it continually pops-up a demand for iCloud login to that obsolete email (but thanks to Frontier's generosity I can still fetch emails addressed there even now 1+ year later). Even if I get beyond the pop-ups, there is NO WAY shown available to alter the Apple ID for iCloud. This is quite lamentable. I'll try something else now, thank you.
     
  5. twerppoet

    twerppoet
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    Changing the Apple ID email is something you can do in the first support website I linked, provided it isn't already a @mac, @me, or @icloud address.
     
  6. kenatease

    kenatease
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    I was able to log in to one of her Apple IDs and I went and DELETED her iCloud email address from her profile, hoping that the authentication email would then go to her other address. Her iPad iCloud account is (hypothetical for discussion purposes) wifey@frontier.com. But her real email for the last year is now wifey@suddenlink.net. I've arranged at the Apple site for wifey@suddenlink.net to be her Apple ID and I know the password. But the iPad continues to be hard-wired to iCloud ID of wifey@frontier.com. So I go to the Apple website (on my PC for ease) and ask to reset the password for Apple ID namely wifey@frontier.com. I ask for email authentication because her birthdate is not in there right I guess, but still no password-reset email shows up at EITHER frontier.com or at suddenlink.net under her username!! Arggh! I cannot continue on this avenue, not tonight any longer, maybe never. ARGGH!!!! I'm thoroughly boxed in arggh!
     
  7. kenatease

    kenatease
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    She has scores of apps that she has bought and paid for. I don't want to lose those. That's the only thing stopping me from doing one of the master MACHINE RESET functions. There are several varieties of that master reset function. Please: can I do one that will reset iCloud account ID yet preserve the apps she's bought??
     
  8. twerppoet

    twerppoet
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    The apps are tied to her Apple iTunes account. Even if you reset the iPad you can download the apps again, provided you can straighten out the the Apple ID that you used to purchase them.

    If she is not having problems signing in/out of the iTunes Store, than that part, at least, should be good.
     
  9. kenatease

    kenatease
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    I think I'll drop this thread and start a new plea for help. I see what's going on now. When we changed ISPs from Frontier to Suddenlink, I went to the Apple ID mgmt. site on a PC and modified the Apple ID accordingly. So now, the old ID, wifey@frontier.com is a nonexistent Apple ID. But, it is the only ID that the iPad knows to associate with iCloud. So the iPad continually pops up demands for iCloud connection password to the nonexistent old ID because I see no way to alter on the iPad which ID iCloud associates with. Note that the iTunes ID is different and there is no problem there whatsoever. I would do a master settings reset but I'm not sure what to expect; not sure it would even reset iCloud ID. I'm still working at this horrible problem.
     
  10. J. A.

    J. A.
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    The iCloud ID is nothing else than another Apple ID, and can be treated as such. So if she doesn't remember her password, try this: go to the "Manage Apple ID" site again, enter the email address of the iCloud account and tap "Forgot your password?".

    If the iPad is on iOS 7 and later, you can't reset everything, because you'd have to enter the iCloud ID password.
     

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