"The Times" iPad app not working

Discussion in 'New Member Introductions - Site Assistance' started by Temp64, Aug 27, 2012.

  1. Temp64

    Temp64 iPF Noob

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    Hi
    I subscribe to "The Times" in London and I have tried everything today in order to download today's edition - which normally happens almost instantly - but today I am getting nowhere - I even deleted the app and then re-installed but still no joy.
    Any ideas please?
    Cheers
     
  2. Gabriel1

    Gabriel1 Super Moderator Staff Member

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    Might be worth restarting your iPad, I have The Times App and it's working fine.

    The Archangel
     
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  3. Temp64

    Temp64 iPF Noob

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    I've tried that too Archangel - re-installed app; re-booted iPad etc - never had problem before so baffled!
     
  4. Temp64

    Temp64 iPF Noob

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    Just restarted iPad and app told me it was downloading and building today's edition so I got excited - but then it opened Saturday's again. Bizarre hey?
     
  5. Gabriel1

    Gabriel1 Super Moderator Staff Member

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    Really bizarre! I downloaded today's edition between the time of your first post and your last one, I can't understand how it could download an old edition.

    Have you tried touching the editions button to see if you can point it at today's manually?

    The Archangel
     
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  6. Temp64

    Temp64 iPF Noob

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    It doesn't actually show today's edition in the 'Editions' section - Saturday is the latest.
    I downloaded yesterday's Sunday Times OK.
    I have just noticed that it has me down as a free trial user but I have been a subscriber for a couple of years at least - could that be anything to do with it perhaps? But even that doesn't seem possible as the trial expires on Sept 5
     
  7. uk1

    uk1 iPF Novice

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    Me too.

    I find it astonishing that they close the shop to both the "live Chat" and the telephone help when the product is a 24/7 - 365 product. I've wasted so much time reinstalling and hard rebuilding, de-registering and re-registering the ipad because there is nothing anywhere to suggest that there's a problem at their end. I've read Saturdays Times on Saturday - thank you very much. I don't normally find myself getting annoyed but if they want subscription newspapers at this sort of monthly charge to work they should at least make sure it works and have people in the offices.

    I hope there response to htis is to extend the sub free of charge for a month ..... but I won't hold my breath.
     
  8. uk1

    uk1 iPF Novice

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    Can you clarify .... did you download Mondays edition please? Someone thanked you for saying so ..... and I'm puzzled.
     
  9. Temp64

    Temp64 iPF Noob

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    It has worked at last - very strange! Thanks for your invaluable help Archangel! Cheers!
     
  10. Gabriel1

    Gabriel1 Super Moderator Staff Member

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    Yes, downloaded today's edition......

    image-290268574.jpg



    I'm glad to hear that it is resolved.....however it happened!

    The Archangel
     

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