I was in the Apple retail store in Durham, N.C. the other day because my iPad has crashed. While there, I noted a strange phenomenon: about two dozen people milling around the "Genius Bar" at the back of the store, which I joined in a futile attempt to talk to one of the geniuses. People were holding iPads, iPhones, and computers. If I had been a customer looking to buy an Apple product, I might have asked a salesperson about the reason for all those people at the back of the store. The salesperson would have had to answer, "They are waiting to see technicians because they have had problems with the products they purchased in this store." Does anyone else find that odd?