Text jumbled

Discussion in 'iPad Mini Forum' started by doris ganton, Apr 26, 2016.

  1. doris ganton

    doris ganton
    Expand Collapse
    iPad Fan

    Joined:
    Jan 26, 2013
    Messages:
    109
    Thanks Received:
    19
    Every day some of the emails arrive completed jumbled. Looks like the message has been pushe together. Can't read it at all, tried making it bigger, still cannot read it. Has been doing this for a year!
     
  2. PeterJMelb

    PeterJMelb
    Expand Collapse
    iPad Enthusiast

    Joined:
    Sep 30, 2012
    Messages:
    351
    Thanks Received:
    60
    Have you tied opening the emails on a PC or a Mac?
    Just to prove that the emails are jumbled by your ipad or not.
     
  3. doris ganton

    doris ganton
    Expand Collapse
    iPad Fan

    Joined:
    Jan 26, 2013
    Messages:
    109
    Thanks Received:
    19
    Yes, the messages are always good on aPC. .??
     
  4. giradman

    giradman
    Expand Collapse
    iPad Wizard

    Joined:
    Apr 26, 2011
    Messages:
    6,786
    Thanks Received:
    5,861
    Hi Doris - first, have you 'Force Closed' the Mail App or did a 'Restart' or a 'Reset' of your iPad? If not, give those maneuvers a try (directions quoted below). Second, what text size is set on your device (see image below) - reducing the size might help? Finally, the font format or messages using HTML might be a possible issue - if you can open these messages normally on your computer, then try to look at the font format to see if this problem relates to a specific one?

    Also, provide us w/ your iPad Mini model, iOS installed, and ISP being used - might help w/ further suggestions. Good luck - Dave :)

    .
    IMG_5883.PNG
     
  5. doris ganton

    doris ganton
    Expand Collapse
    iPad Fan

    Joined:
    Jan 26, 2013
    Messages:
    109
    Thanks Received:
    19
    Thanx Dave
    I am using mini, modelME276LL/A, version 9.3,1 (13E238) ISP is with Rogers,but down south all winter it is a different ISP and the same thing
    Is occurring .
    I did the three things you suggested but the App (mail) won't go away when I drag it to top. Did the rest too, it did not change the jumbledmessage
    already on here.maybe I need to wait for another jumbled one to arrive?
    Really do appreciate your help Dave.
     
  6. giradman

    giradman
    Expand Collapse
    iPad Wizard

    Joined:
    Apr 26, 2011
    Messages:
    6,786
    Thanks Received:
    5,861
    Hi again Doris - make sure that the 'Reset' was done correctly, i.e. need to hold down both the ON-OFF & HOME buttons until the Apple logo appears (may take 10 or so seconds), release and let you Mini reboot. Also, see my previous image - did you check your 'text size' setting? Also, let us know if this problem started w/ your iOS upgrade to 9.x? Dave :)

    BTW - you have the Mini shown below (Source) from 2013, so should work fine w/ iOS 9.x.
    .
    Screen Shot 2016-04-27 at 5.01.15 PM.png
     
  7. PeterJMelb

    PeterJMelb
    Expand Collapse
    iPad Enthusiast

    Joined:
    Sep 30, 2012
    Messages:
    351
    Thanks Received:
    60
    Hi Doris.
    If none of the above work for you, then you may have to try a different mail client.
    As far as I know they are available via the "apps" store.
    Someone else may give you a lead to a good version.
    Just looked up one called myMail.
    It got a lot of good responses.
     
    #7 PeterJMelb, Apr 27, 2016
    Last edited: Apr 27, 2016
  8. doris ganton

    doris ganton
    Expand Collapse
    iPad Fan

    Joined:
    Jan 26, 2013
    Messages:
    109
    Thanks Received:
    19
    Hello agn!
    Just got an email , jumbled same as before Idid all the suggestions.i don't know how to forward it to here, do you have n Email addy I can forward it to so you can actually see what it looks Like?
     
  9. giradman

    giradman
    Expand Collapse
    iPad Wizard

    Joined:
    Apr 26, 2011
    Messages:
    6,786
    Thanks Received:
    5,861
    Hi Doris - would be great to see what you are talking about - the easiest way is to simply bring up an email in question, then do a 'screen capture', i.e. hold down the ON-OFF button and press HOME - you should hear a 'click' like a camera and the image should be saved to your 'Camera Roll' - then when you respond w/ a post, pick 'Upload a File' and select that image - when uploaded, hit 'Full Image' and post - see if that works for you. Dave :)
     
  10. doris ganton

    doris ganton
    Expand Collapse
    iPad Fan

    Joined:
    Jan 26, 2013
    Messages:
    109
    Thanks Received:
    19
    In transferring that email to photos, I must have touched something because the
    Whole thing vanished, can't find it anywhere. Will wait for next jumbled message, shouldn't be long, I get so many. But only on ymail, not on my gmail a/c.
     

Share This Page