Teamviewer

Discussion in 'New Member Introductions - Site Assistance' started by chrismcgill, Mar 12, 2013.

  1. chrismcgill
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    chrismcgill iPF Noob

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    When I log into my iMac or PC from my ipad with teamviewer it distorts the screen and makes remote access impossible. When I log out the display stays distorted.

    I have contacted teamviewer and they say they have not come across it before and couldn't help me.

    I also contacted Compub who couldn't help either
  2. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    I've not having any problems on my two iPad when I do it...and I do it nearly everyday.

    Are you saying it is the iPad screen that distorts or the iMac or PC's screen?
  3. chrismcgill
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    chrismcgill iPF Noob

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    The computer I am logging into distorts. It is just on two (my iMac and my pc) and only stated happening recently. It worked fine before and still works fine on other computers that I log into
  4. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    That's a hard one....it likely has something to do with those two computers and not your iPad, though. Did you update Teamviewer on them? I think there has been an update on the PC side recently.
  5. chrismcgill
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    chrismcgill iPF Noob

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    I checked to see the versions and all devices are on teamviewer 8


    It's strange alright but I can't understand why no one else has complained of this problem
  6. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    It might be unique to your systems, though I haven't a clue as to how that can be since one is an iMac and the other a PC. Frustration!
  7. chrismcgill
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    chrismcgill iPF Noob

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    When logging into the PC I got this message


    Optimal resolution notification

    This is not the optimal screen resolution for the primary display device

    The optimal resolution is 1280 x 1024


    What can this mean..?
  8. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    That means you don't have the optimal resolution set on your PC. LCD monitors have a preferred resolution.
  9. chrismcgill
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    chrismcgill iPF Noob

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    So how come my iMac distorts also and what can I do to rectify

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